Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Workforce Management Real Time Analyst

Carwow35 open roles

Where
Porto
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowWorkforce Management Real Time AnalystCarwow · Porto

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carwow's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Carwow postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 4 days ago

Carwow median: 20 days open

The posting

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

We are seeking a highly analytical and proactive Real-Time Analyst to join our Workforce Management (WFM) team. This role will be instrumental in monitoring and optimizing real-time staffing, ensuring service level agreements (SLAs) are met, and addressing operational challenges as they arise. The Real-Time Analyst will work closely with operations, WFM, and leadership to drive efficiency, improve agent performance, and enhance customer experience.

WHAT YOU'LL BE DOING

- Real-Time Monitoring: Track live adherence, call volumes, and agent activity to ensure optimal workforce utilization.

- Dialer Management: Oversee and adjust outbound dialer settings to maximize efficiency and minimize idle time.

- Intraday Staffing Adjustments: Reallocate resources dynamically based on demand fluctuations and operational needs.

- SLA & KPI Management: Identify and mitigate risks related to SLAs, occupancy, and service levels.

- Incident Response: Act as the first point of contact for escalations related to workforce disruptions or system issues.

- Performance Reporting: Provide real-time insights and intraday reports to operations and leadership.

- Collaboration: Work closely with WFM planners, schedulers, and team managers to align staffing with business needs.

WHAT YOU'LL NEED

Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally you’ll

- 2+ years of experience in workforce management or related field

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- Proficient in Gsheets and other data analysis tools

- Strong knowledge of WFM tools, real-time tracking software, and dialer management systems.

- Ability to work independently and as part of a team

- If you are a highly motivated and detail-oriented individual with a passion for workforce management, we encourage you to apply for this exciting opportunity.

WHAT’S IN IT FOR YOU

- Hybrid working

- Competitive salary to fund that dream holiday to Bali

- Matched pension contributions for a peaceful retirement

- Share options - when we thrive, so do you!

- Vitality Private Healthcare, for peace of mind, plus eyecare vouchers

- Life Assurance for (even more) peace of mind

- Monthly coaching sessions with Spill - our mental wellbeing partner

- Enhanced holiday package, plus Bank Holidays

- 28 days annual leave

- 1 day for your wedding

- 1 day off when you move house - because moving is hard enough without work!

- For your third year anniversary, get 30 days of annual leave per year

- For your tenth year anniversary, get 35 days of annual leave per year

- Option to buy 3 extra days of holiday per year

- Work from abroad for a month

- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

- Bubble childcare support and discounted nanny fees for little ones

- The latest tech (Macbook or Surface) to power your gif-sending talents

- Up to £500/€550 home office allowance for that massage chair you’ve been talking about

- Generous learning and development budget to help you master your craft

- Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for

- Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Carwow's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Carwow's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Carwow's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.