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Open nowPosted 13 days ago

Coordenador de Atendimento

cashpago5 open roles

Where
Cairu, BA, BR
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Your applicationOpen nowCoordenador de Atendimentocashpago · Cairu, BA, BR

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 13 days ago

The posting

* Tipo de contrato: CLT Efetivo

* Salário: 3785,25

* Empresa: Somos uma Fintech, especializada no desenvolvimento de soluções inteligentes, integrando novas tecnologias disruptivas com meios de pagamentos, processos financeiros, vendas online e marketplace. Com um time altamente qualificado, experiente e inovador, nosso propósito é entender a necessidade do cliente e criar sistemas personalizados, para gerar valor e fazer diferença a cada entrega.

* Objetivo do trabalho: O Coordenador de Atendimento lidera a equipe de atendimento ao cliente, garantindo que as interações sejam eficazes e que as soluções sejam ágeis. É responsável por implementar estratégias que melhorem a experiência do cliente e maximizar a satisfação. O papel envolve a supervisão das operações diárias da equipe, monitorando a performance e promovendo um ambiente de trabalho colaborativo.

* Responsabilidades:

- Supervisiona e orienta a equipe de atendimento, promovendo treinamentos regulares e avaliando o desempenho dos colaboradores para garantir padrões elevados de atendimento.

- Implantação de processos para otimizar a qualidade e eficiência do atendimento ao cliente, analisando métricas e feedbacks para promover melhorias contínuas.

- Atua como ponto de escalonamento para resolver questões complexas que exigem intervenção e coordenação com outras áreas da empresa.

- Garante que os recursos orçamentários destinados ao atendimento sejam adequadamente administrados e que as metas de custo sejam cumpridas.

- Facilita a comunicação entre a equipe de atendimento e outras áreas da empresa, promovendo um alinhamento estratégico com as necessidades e expectativas do cliente.

* Qualificações:

- Conhecimento geral em atendimento ao cliente e gestão de operações, incluindo a compreensão de métricas de desempenho e experiência do usuário.

- Habilidade em comunicação interpessoal e resolução de conflitos, com foco em empatia e atendimento de qualidade.

- Capacidade analítica para interpretar dados e métricas relacionadas ao atendimento e propor melhorias.

- Competência em gestão de equipe, com habilidade para motivar e desenvolver colaboradores.

* Qualificações educacionais:

* Experiências profissionais:

- Experiência prévia em gestão de equipes de atendimento ao cliente.

* CONHECIMENTOS, HABILIDADES: .

- Habilidade em multitarefa e gestão de prioridades em um ambiente dinâmico.

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