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Open nowPosted 13 hours ago

EDI and Operations SME

Castrol109 open roles

Where
India - Pune
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Your applicationOpen nowEDI and Operations SMECastrol · India - Pune

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Castrol's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Castrol postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 13 hours ago

Castrol median: 1 days open

The posting

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job description

About the Role

The EDI Support Subject Matter Expert (SME) serves as a key resource supporting the reliability, performance, and continuous improvement and strategic development of Castrol's EDI ecosystem. This role provides functional and technical expertise across EDI operations, SAP integrations, trading partner onboarding, issue resolution, and process optimization.

The position partners closely with business teams, IT&S, external vendors, and trading partners to support seamless electronic transactions and ensure critical customer-facing processes operate efficiently.

Key Responsibilities

  • Analyze and support resolution of EDI transaction, mapping, and integration issues.
  • Verify root cause analysis outcomes for production incidents and recommend or confirm corrective actions.
  • Identify exception trends and create action plans to improve performance.
  • Support resolution of complex document processing and interface exceptions.
  • Manage Key Customer Scorecards and KPI’s to expected levels

Trading Partner Onboarding

  • Manage E2E onboarding of new customers, distributors, and other trading partners.
  • Convert customer EDI requirements and specifications into process and technical specifications.
  • Create implementation project plans and coordinate with technical teams to ensure scope and on-time delivery
  • Coordinate testing activities and support successful implementation and go-live activities.
  • Validate transaction compliance and connectivity requirements.

Mapping & Integration Support

  • Support EDI mapping development, enhancement, and validation activities.
  • Provide expertise on SAP IDOCs, Order-to-Cash and logistics processes, and EDI transaction standards.
  • Partner with business stakeholders, IT&S and integration providers to evaluate and validate proposed solutions.
  • Assist with testing, defect analysis, and production readiness activities.

Subject Matter Expertise & Consultation

  • Act as a trusted EDI advisor to business teams, IT&S, and support organizations.
  • Provide consultation and knowledge sharing on EDI processes, standards, and best practices.
  • Creation of Support documentation, training materials, operational procedures, and EDI Specifications.
  • Serve as an escalation resource for complex EDI-related issues.

Continuous Improvement

  • Identify opportunities to improve EDI processes, monitoring, and support effectiveness.
  • Recommend automation and process enhancements that improve efficiency and reduce manual effort.
  • Support digital transformation initiatives involving integration and customer connectivity.

Experience Required

  • Expertise in supporting Electronic Data Interchange (EDI) business processes.
  • Advanced knowledge of ANSI X12, EDIFACT and cXML transaction standards.
  • Expertise troubleshooting EDI transaction delivery, mappings, and document flows.
  • Deep understanding of SAP IDOCs used in Order-to-Cash and logistics processes
  • Advanced analytical and problem-solving skills.
  • Excellent communication and stakeholder collaboration skills.
  • Demonstrable capability to work effectively across cross-functional business and technical teams.
  • Expertise with OpenText/GXS, SPS Commerce, or similar EDI platforms.
  • Expertise supporting customer onboarding and trading partner implementations.
  • Expertise developing and validating EDI mappings.
  • Advanced Knowledge of operational support models and incident management processes. ITIL Certification a plus
  • 10-15 years working on EDI Implementations
  • Played a significant role in at least one major ERP Project
  • Lead *significant EDI Implementations

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [email protected].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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