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Open nowPosted 596 days ago

Contact Center Agents

Catilas Resources Limited23 open roles

Where
Lagos
Work mode
On site
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Your applicationOpen nowContact Center AgentsCatilas Resources Limited · Lagos

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Catilas Resources Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 596 days ago

The posting

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include:

Inbound Customer Support:

  • Handling incoming calls, emails, chats, and other communication channels from customers seeking assistance, information, or issue resolution.

Outbound Customer Engagement:

  • Making outbound calls to customers for various purposes, such as surveys, follow-ups, sales, or appointment reminders.

Technical Support:

  • Providing technical assistance and troubleshooting for products or services.
  • Guiding customers through problem-solving processes.

Sales and Up-Selling:

  • Handling sales inquiries and processing orders.
  • Identifying opportunities for up-selling or cross-selling additional products or services.

Customer Relationship Management (CRM):

  • Updating and maintaining customer information in a CRM system.
  • Documenting customer interactions and feedback.

Multichannel Support:

  • Managing customer communication across various channels, including phone, email, chat, social media i.e chat, Instagram, LinkedIn, and messaging apps e.t.c.

Quality Assurance:

  • Monitoring and evaluating customer interactions for quality and adherence to established standards.
  • Providing feedback and coaching to agents for improvement.

Training:

  • Conducting training sessions for new agents on products, services, and communication skills.

Escalation Management:

  • Handling and escalating complex issues to higher levels of support or management when necessary.
  • Ensuring timely resolution of escalated concerns.

Feedback Collection:

  • Gathering customer feedback through surveys, reviews, or other means.
  • Using feedback to identify areas for improvement and enhance customer satisfaction.

Compliance and Security:

  • Ensuring that agents adhere to legal and regulatory requirements.
  • Implementing security measures to protect customer data.

Requirements

Educational Requirements:

  • HND/Bachelors in any field (Minimum Grade of Lower Credit/Second Class Lower)
  • Degree in Business, Marketing or related field is preferred.

Skills Requirements:

  • Previous experience in a customer support role.
  • Track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.

Job Location: Lagos and Ibadan

Benefits

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Catilas Resources Limited's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Catilas Resources Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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