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Open nowFirst seen 44 hours ago

German Customer Support Advisor – Move to Sofia

CB Talents SP2,653 open roles

Pay
€1,636 a month
Where
Berlin, Germany
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Your applicationOpen nowGerman Customer Support Advisor – Move to SofiaCB Talents SP · Berlin, Germany

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 44 hours ago

The posting

German-Speaking Customer Support Advisor – Sofia, Bulgaria Live, Work, and Thrive in One of Europe's Most Dynamic Capitals! Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.

Compensation & Financial Benefits - Base Salary: €1,636.14 gross / month - Billing Skills Bonus: €102.25 gross / month - Unlimited Sales Bonus: Driven individuals and top performers regularly earn over €1,000+/month on top of their base. - Monthly meal vouchers - Full private health insurance - Fully covered Multisport card (access to gyms, pools, and fitness studios) - Paid, structured 5-week onboarding and training program

Why Move to Sofia? Sofia perfectly balances a bustling career hub with a laid-back, adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals: - One of the lowest costs of living in the EU—your money goes much further here. - A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife. - Vitosha Mountain is just minutes from the city center, offering world-class hiking in the summer and skiing/snowboarding in the winter. - Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.

Your Role & Responsibilities - As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value. - Handle inbound inquiries from German-speaking customers. - Analyze and resolve administrative and technical topics (product features, billing, etc.). - Update internal databases and customer management systems accurately. - Collaborate with internal teams and escalate complex cases when necessary.

Work Schedule & Flexibility - Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday. - Options for 8-hour, 6-hour, and 4-hour shifts to help match your lifestyle. (Note: Potential future late shifts until 01:00 may be introduced later). - Based in a modern, high-tech office environment at Mega Park, Sofia. - Start fully office-based to bond with your team. After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs.

Growth & Career Progression You aren't just taking a job; you are starting a career path. With a structured 5-week paid training program, you will be set up for absolute success. This project is expanding rapidly, meaning internal promotions happen frequently. Successful advisors regularly move into roles such as: - Team Leader - Quality Trainer or Sales Coach - Subject Matter Expert (SME)

Ready to take the leap? Apply today to start your international adventure in Sofia!

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