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Open nowFirst seen 14 hours ago

German-speaking Player Support Spec/Sofia

CB Talents SP2,820 open roles

Where
Sofia, Bulgaria
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Your applicationOpen nowGerman-speaking Player Support Spec/SofiaCB Talents SP · Sofia, Bulgaria

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. CB Talents SP postings stay open a median of 3 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: first seen 14 hours ago

CB Talents SP median: 3 days open

The posting

About the Role: We are seeking German-speaking Player Support Specialists to join a premier gaming support team in Sofia, Bulgaria (on-site). In this role, you will deliver high-quality, email-based support for iconic global gaming titles (League of Legends & Valorant), helping players resolve account, technical, and gameplay inquiries.

Core Responsibilities:

  • Handle inbound player support tickets via email, ensuring quick, accurate, and empathetic resolutions.
  • Assist players with account access, billing, in-game content, and technical troubleshooting.
  • Document case details accurately in ticketing platforms and follow escalation pathways for complex bugs or issues.
  • Maintain high standards of player satisfaction and quality service.

Requirements & Qualifications:

  • Work Authorization: Must hold valid EU/EEA citizenship or active work authorization for Bulgaria.
  • Languages: Native or C1 proficiency in German; B2/C1 proficiency in English (for training, tools, and documentation).
  • Skills & Interests: Passion for gaming (specifically LoL and Valorant is a major plus), good written communication, and strong computer literacy.
  • Soft Skills: Problem-solving mindset, empathy toward players, and strong attention to detail.

Working Conditions & Offer:

  • Work Model: On-site in Sofia, Bulgaria.
  • Schedule: Full-time.
  • Benefits: Relocation package available for candidates moving from abroad, paid comprehensive training, and internal growth opportunities.
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