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Open nowPosted 39 days ago

Collections & Process Improvement Specialist

Chatham Financial22 open roles

Where
Kennett Square
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Your applicationOpen nowCollections & Process Improvement SpecialistChatham Financial · Kennett Square

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Chatham Financial postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 39 days ago

Chatham Financial median: 14 days open

The posting

Job Description:

Overview:

We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

Chatham’s Internal Finance team is looking to add an organized, inquisitive, and motivated Collections & Process Improvement Specialist to the team. The primary focus of this role will be leading the company’s accounts receivable collection processes and potential related technology enhancements, as well as involvement in various improvement initiatives across the broader order-to-cash process.

In this role you will:

  • Monitor customer accounts and develop collections strategies for overdue balances.
  • Contact customers via phone, email, and written correspondence to collect outstanding payments.
  • Assist with the posting of customer payments within the accounting system.
  • Investigate and resolve payment discrepancies, short payments, and billing disputes.
  • Reconcile customer accounts and maintain accurate account records.
  • Review aging reports and prioritize collection activities.
  • Prepare collection status reports and provide updates to management.
  • Collaborate with internal departments to resolve invoicing and payment issues.
  • Maintain documentation of collection activities and customer communications.
  • Recommend accounts for escalation, payment plans, or write-offs.
  • Support month-end closing activities related to accounts receivable.
  • Identify and implement technology enhancements to help improve collections key metrics.
  • Ensure compliance with company policies and applicable regulations.
  • Assist with various aspects of order-to-cash improvement initiatives.

Your Impact

One of Chatham’s core purposes is to make a meaningful impact on our clients. In this role, you will support that purpose by providing accurate, timely, and responsive service to both internal and external stakeholders. Your work will help resolve payment issues, improve collection results, and support the overall financial health of the firm.

The ideal candidate will be able to address questions as they arise, communicate clearly with individuals at all levels, and collaborate effectively across teams. We are looking for a flexible and dependable team player who is willing to take ownership of both routine responsibilities and more complex collection matters in support of the team’s success.

At Chatham, you will have opportunities to grow both professionally and personally while working alongside knowledgeable and engaging colleagues who are genuinely invested in your success.

Qualifications

  • Knowledge of accounting principles and accounts receivable processes.
  • Experience with ERP systems and accounting software.
  • Proficiency in Microsoft Excel and Microsoft Office Suite.
  • Strong communication, negotiation, and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities and meet deadlines.

Preferred Skills

  • Knowledge of credit and collections best practices.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Experience with cash application and payment posting.

Performance Metrics

  • Days Sales Outstanding (DSO)
  • Bad debt expense as a percentage of sales
  • Past Due A/R
  • Cash collection targets
  • Accuracy of payment application and account reconciliations

About Chatham Financial:

Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight.

It’s clear ahead.

Our commitment is to carry that light forward in every partnership, every solution, and every market we serve.

We help guide the way—giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.

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