Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 93 days ago

Associate - Customer Support

Cityflo7 open roles

Where
Thane
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate - Customer SupportCityflo · Thane

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cityflo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 93 days ago

The posting

Associate - Customer Support

Locations: Thane (Wagle estate)

About Cityflo

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We’re bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, Cityflo operates a fleet of nearly 1,200 buses across six cities — Mumbai, Delhi, Kolkata, Hyderabad, Pune and Chennai — running large-scale, reliable transportation programs every single day. Cityflo is well-funded by prominent VCs — India Quotient and Lightbox Ventures.

● Website: https://www.cityflo.com/

● App: https://bnc.lt/cityflo/

● Blog: https://blog.cityflo.com/

● Our journey through Covid: https://bit.ly/3wBiSZx

Role Overview

As an Associate – Customer Support, you'll be the voice of Cityflo and the first point of contact for our customers. Whether it's answering queries, resolving concerns, or guiding passengers through their journey, you'll play a key role in delivering a seamless customer experience. Every interaction is an opportunity to build trust and create happy commuters. You'll also work with Sage AI, our AI-powered support assistant, to deliver faster resolutions, improve productivity, and enhance the overall customer experience.

What You'll Do

Deliver Exceptional Customer Experience

● Respond to customer queries via chat, calls, and emails.

● Provide accurate, timely, and solution-oriented assistance.

● Ensure every interaction leaves the customer feeling heard and valued.

Resolve Issues with Empathy

● Understand customer concerns and resolve them with professionalism and care.

● Take ownership of customer issues until they are fully resolved.

● Escalate complex cases to the relevant teams whenever required.

Keep Operations Running Smoothly

● Maintain accurate records of customer interactions.

● Update internal systems with relevant information.

● Collaborate with cross-functional teams to ensure quick resolutions.

● Share customer feedback and recurring issues to help improve our services.

What We're Looking For

● Excellent communication skills in English.

● Basic computer proficiency and good typing speed.

● Strong problem-solving skills with a customer-first mindset.

● Patience, empathy, and the ability to stay calm under pressure.

● A willingness to learn and adapt to new technologies, including AI-powered tools like Sage AI.

Why Join Cityflo?

● Be part of one of India's fastest-growing mobility company.

● Learn customer service, communication, and problem-solving from experienced professionals.

● Gain hands-on experience working with Sage AI and modern customer support technologies.

● Grow your career with structured learning and internal growth opportunities.

● Work with a collaborative team that values ownership, innovation, and customer delight.

● Every day brings new challenges, learning opportunities, and a chance to make a real impact.

Ready to Build Exceptional Customer Experiences?

If you're passionate about helping people and creating exceptional customer experiences, we'd love to hear from you! Send your resume to Ashwini Mahadik and become a part of Cityflo's journey. Know someone who'd be a great fit? Share this opportunity with them!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cityflo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cityflo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cityflo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.