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Open nowPosted 4 days ago

Customer Service Representative - Recreation - PT - Recreation Center

cityofabilene52 open roles

Where
Parks & Recreation, 633 Walnut, Abilene, Texas, United States of America
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Your applicationOpen nowCustomer Service Representative - Recreation - PT - Recreation Centercityofabilene · Parks & Recreation, 633 Walnut, Abilene, Texas, United States of America

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 4 days ago

The posting

GENERAL DESCRIPTION   Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.   SUPERVISION EXERCISED   This position exercises no supervision.   IMPORTANT AND ESSENTIAL DUTIES   Perform set-up, tear-down, and clean up for programs and rentals. Including the set up and tear down of tables and chairs, other equipment as needed for programs in the recreation center.   Understand event details and timelines.   Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.   Greet and direct rental contacts.   Provide customer service support for e-gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting. Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces. Handle customer situations when needed to ensure guest satisfaction with rentals. Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.   OTHER JOB RELATED DUTIES   Performs other job related duties and responsibilities as assigned.   KNOWLEDGE, SKILLS, AND ABILITIES   Knowledge of:   Basic customer service principles and practices.   E-gaming platforms, consoles, PCs, and common gaming equipment.   Recreation center rules, policies, and procedures.   Workplace safety practices and emergency procedures.             Skill to:   Manage time effectively.   Provide excellent customer service and communicate clearly.   Interact with guests in a professional and courteous way.               Ability to:               Work independently.               Demonstrate a positive attitude and initiative.               Organize and plan work activities to meet deadlines.               Accommodate changing work priorities.               Communicate concisely both orally and in writing to both public and staff.               Follow and enforce the recreation center rules, policies, and procedures.                         Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.   Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.   Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.             Experience and Training Guidelines:   For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:   Experience:   This is an entry level position, but preference may be given to individuals with previous customer service experience.             Education/Training:   A high school diploma, GED, or in the process of obtaining either is required.                         License or Certificate:   A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.             Special Requirements: Must be able to work a flexible work schedule that may include nights, holidays, and weekends. Must be able to work in outdoor conditions and in extreme heat and cold. Essential duties require the following physical skills and work environment:   With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:               _     Sedentary – lifting of no more than 10 pounds             _     Light – lifting no more than 20 pounds; carrying up to 10 pounds             _X_     Medium – lifting no more than 50 pounds; carrying up to 25 pounds             _     Heavy – lifting no more than 100 pounds; carrying up to 50 pounds             _     Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds   Physical Demand Codes:  The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:   Codes for how often: N         =          No E         =          Extensive (100 – 70% of the time) M         =          Moderate (60 – 30% of the time) I           =          Infrequent (20 – 10% of the time) A         =          Almost Never (<10% of the time)   Code / Task _E_     Standing _I_       Sitting _E_     Walking _M_    Lifting _M_    Carrying _M      Pushing/Pulling _M_    Overhead Work _M_    Fine Dexterity _M_    Kneeling _M_    Crouching _I__    Crawling _M_    Bending _M_    Twisting _M_    Climbing _M_    Balancing _E_     Vision _E_     Hearing _M_    Talking _     Other:  _______    

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