Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days agoWe saw it 101 min after it went up

Founding Customer Success Manager

Clera315 open roles

Pay
€60,000 – €70,000 a year
Where
Berlin
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFounding Customer Success ManagerClera · Berlin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 6 days ago

Clera median: 6 days open

The posting

ABOUT THE ROLE

As the first dedicated Customer Success Manager, you will own the customer journey for veterinary practices, from onboarding through renewals and expansion. You will help build trusted relationships with German-speaking customers and establish the processes that support retention and growth.

WHAT YOU'LL DO

- Guide customers through onboarding, ongoing support, check-ins, renewals, and expansion.

- Respond to support tickets and serve as the primary contact for veterinary practice customers.

- Lead regular customer check-in calls in German.

- Monitor churn signals and take proactive steps to retain at-risk customers.

- Identify and manage upsell and expansion opportunities with existing customers.

- Gather and synthesize customer feedback for product and engineering teams.

- Build customer success processes, automate workflows, and create playbooks, FAQs, and training materials.

WHAT WE'RE LOOKING FOR

- One to four years of experience in a full-time Customer Success Manager, Account Manager, customer support, or similar customer-facing role.

- Native or C2-level German, with strong written and spoken English.

- Experience owning customer relationships across support, proactive retention, churn analysis, and expansion conversations.

- Experience automating customer success processes and communicating customer feedback to product or engineering teams.

- Comfort with business software, email management, and digital organization tools, plus familiarity with SaaS, subscription services, or metrics such as churn and net revenue retention.

- Veterinary practice experience, such as an internship, apprenticeship, or part-time work, is useful.

- Enjoys taking initiative and building customer success practices in an early-stage environment.

COMPENSATION & BENEFITS

Base salary is €60,000 to €70,000 annually. Visa sponsorship is not available.

LOCATION

On-site in Berlin, Germany.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Clera's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Clera's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Clera's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.