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Open nowPosted 17 hours ago

Operation Manager

CLR Facility Services Pvt Ltd18 open roles

Where
Pune
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Your applicationOpen nowOperation ManagerCLR Facility Services Pvt Ltd · Pune
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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 17 hours ago

The posting

Operations Management

  • Oversee end-to-end facility management operations across assigned sites.
  • Ensure smooth functioning of soft services (housekeeping, security, pest control, landscaping, waste management, etc.) and hard services (electrical, HVAC, plumbing, fire & safety systems, DG operations, etc.).
  • Monitor daily operational activities and ensure service quality as per SLA/KPI commitments.
  • Conduct regular site inspections and audits to ensure operational excellence.

Team Management

  • Lead and supervise site managers, supervisors, technicians, and support staff.
  • Plan manpower deployment and ensure optimum utilization of resources.
  • Conduct performance reviews, training, and skill development programs.
  • Maintain discipline, attendance, and productivity of operational teams.

Client Relationship Management

  • Act as the primary point of contact for clients regarding operational matters.
  • Build strong client relationships and ensure high customer satisfaction.
  • Address escalations, complaints, and service-related issues promptly.
  • Participate in client meetings and present operational reports.

Compliance & Safety

  • Ensure compliance with statutory regulations, health & safety policies, and company SOPs.

Financial & Administrative Responsibilities

  • Prepare and manage operational budgets and cost controls.
  • Track expenses, billing, invoicing, and profitability of sites.
  • Maintain operational MIS reports and documentation.
  • Identify cost-saving opportunities and process improvements.

Required Qualifications

  • Facility Management, Business Administration, or related field.
  • 5–10 years of experience in facility management operations.
  • Strong understanding of hard and soft FM services.
  • Knowledge of statutory compliance, EHS standards, and vendor management.
  • Proficiency in MS Office and facility management software/tools.

Key Skills

  • Leadership & Team Management
  • Facility Operations
  • Client Relationship Management
  • Vendor Coordination
  • Problem Solving
  • Communication & Negotiation
  • SLA/KPI Management
  • Safety & Compliance

Preferred Industry Experience

  • IT Parks / Corporate Offices
  • Hospitals
  • Residential Townships
  • Industrial Facilities
  • Malls / Retail Facilities
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