The posting
Job Description
This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services.
Responsibilities:
- Managing all customer inquiries to a successful resolution;
- Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses;
- Providing world-class customer service and immediate resolution to inquiries at the point of customer contact;
- Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service;
- Evaluating and escalating calls appropriately;
- Responding to non-phone customer inquiries (e.g., e-mail, fax);
- Complying with all industry regulations including adverse event and product quality processes;
- Managing all assigned project work in a timely manner;
- Maintaining up-to-date knowledge of product, medical, disease and industry information;
- Obtaining pertinent customer information and record customer interactions in appropriate systems;
- Communicating customer calls, issues, trends, programs, and solutions;
- Interacting with team members to manage a broad number of products, medical and business issues and share best practices.
Qualifications:
- Excellent language skills (B2 upwards - Italian and English);
- Previous experience in a call center environment;
- Experience providing medical information and customer service to healthcare professionals over the phone;
- Demonstrated competency using information technology, computers and databases;
- Excellent communication skills;
- Ability to multitask;
- Problem solving and decision-making skills;
- Time management skills;
- Interpersonal skills;
- Organizational skills;
- Team-oriented.
Education:
- University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree.
- 3 years of training in life science would be a plus.
What we offer:
- Attractive salary;
- Temporary contract (maternity leave replacement);
- Remote work model;
- Full-time Monday to Friday (without night shifts);
- Good opportunities to develop a professional career;
- Access to comprehensive learning, training, and development via our extensive Global learning platform.
- Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
- Global Company, working in an international diverse and inclusive environment.
And our attractive extras for all our Associates:
- Private medical insurance coverage;
- Free access to the Bookster library;
- Meal tickets;
- Referral bonuses for new hires recommended by you.
Why Join Us?
- Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
- Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
- Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
- Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
- Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
- Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
