The posting
Job Description
At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
- This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
- This position requires full-time onsite work (5 days per week) in West Henrietta, NY and is not eligible for relocation assistance.
Job Summary:
Demonstrated working knowledge in assigned area. Ability to fill in where necessary. Primary contact and trainer for new employees.
Responsibilities
- Develops and maintains subject matter expertise (SME) in departmental operations; serves as a resource and fills in across functions as needed to support business demands.
- Partners with New Hire Orientation to welcome and onboard new employees; provides facility orientation (e.g., parking, entrances, badge access, time clocks, common areas) and supports their transition into the department.
- Collaborates with the Distribution Coordinator to determine training plans and work assignments for new hires.
- Serves as the primary trainer for new and existing employees; conducts onboarding, cross-training, retraining, and recertification activities as needed.
- Maintains and manages Agile-related documentation and paperwork, ensuring accuracy and compliance.
- Partners with the OTC department to review, update, and develop standard operating procedures (SOPs) and work instructions.
- Provides operational support by assuming Coordinator responsibilities in their absence or as required.
- Completes required certification and safely operates powered industrial trucks (PIT) or other equipment, as needed based on departmental requirements.
- Works to deliver day-to-day objectives with significant impact on achievement of production-related results for the job area, including business, material, or equipment implications.
- Requires advanced knowledge of operational systems and practices typically gained through prior work experience and/or education.
- As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.
Travel:
No travel required.
Qualifications
Knowledge, Skills, and Abilities:
- Requires advanced knowledge of operational systems and practices typically gained through prior work experience and/or education.
- Demonstrated proficiency in departmental processes with the ability to achieve and maintain Subject Matter Expert (SME) status.
- Willingness and ability to train, coach, and develop employees in a hands-on environment.
- Ability to partner effectively with cross-functional teams (e.g., Distribution Coordinator, OTC).
- Capable of stepping into Coordinator-level responsibilities and making sound decisions when needed.
- Willingness and ability to onboard new hires and conduct retraining or recertification activities.
- Ability to communicate effectively verbally and in writing.
- Commitment to safety, quality, and Company Values.
- Ability to use assigned computer systems
Work Environment:
Works in a warehouse environment with varying temperatures, moving equipment, and moderate to high noise levels. Requires standing and walking for extended periods, frequent bending, squatting, twisting, reaching, pushing, and pulling, and occasional climbing or kneeling. Must be able to lift and carry up to 45 pounds, use manual dexterity for scanning, packing, and handling products, maintain hand-eye coordination, and occasionally operate warehouse equipment, including forklifts and man-up machines.
Experience:
- Willingness to learn all departmental operations required.
- Prior experience in a lead, trainer, or peer-mentor role strongly preferred.
- Experience/training in PIT operation preferred.
- 2–4 years of experience in distribution, warehouse, or operations environment.
Education:
- High school diploma or equivalent required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $23.00 and $26.50 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
