The posting
The National is hiring for a Parking Manager! You should join our team if you believe...
Every guest interaction—from arrival through departure—should reflect the service standards and distinctive character of an Autograph Collection hotel.
Guest satisfaction, safety, and operational excellence are always a priority.
Strong leadership, accountability, and teamwork are essential to delivering a seamless, elevated guest experience.
A positive, accountable, and service-oriented team culture makes a difference.
Collaboration across departments is key to ensuring a cohesive guest experience.
Every touchpoint matters, and delivering exceptional service requires a hands-on approach.
You’re a great fit for this role if you love... Valet Operations & Guest Services
Overseeing daily valet operations, ensuring efficient, safe, and welcoming arrival and departure experiences.
Leading, training, scheduling, and coaching valet team members to meet service expectations, safety standards, and operational needs.
Maintaining a visible, hands-on presence at the valet stand and other guest-facing areas to support service flow, particularly during peak arrival and departure periods.
Monitoring vehicle flow, parking procedures, key control, vehicle retrieval times, and overall valet efficiency.
Ensuring valet operations comply with company policies, safety standards, driving requirements, and established procedures.
Responding to and appropriately documenting vehicle incidents, guest concerns, accidents, or other operational issues.
Monitoring guest feedback and operational performance, identifying opportunities to improve efficiency and the overall guest experience.
Collaborating closely with Front Office, Security, Engineering, Housekeeping, and Food & Beverage to ensure a cohesive guest experience.
Front Desk Support & Service Excellence
Providing leadership and operational support to the Front Desk and Guest Services team as needed.
Supporting front desk operations, including check-in, check-out, guest communication, and lobby coverage when operational needs require.
Assisting with coaching and developing Front Desk and Guest Services team members to maintain consistent service standards.
Acting as a point of escalation for guest concerns, resolving issues professionally and efficiently.
Serving as Manager on Duty (MOD) when scheduled, overseeing overall property operations and responding to guest and operational needs.
Ensuring brand standards, service protocols, and property procedures are consistently upheld throughout the guest experience.
Leadership & Administrative Responsibilities
Fostering a positive, accountable, and service-oriented team culture.
Supporting hiring, onboarding, training, coaching, and performance management for supervised team members.
Assisting with scheduling, timekeeping, payroll review, and labor management.
Ensuring appropriate staffing levels based on business volume and operational needs.
Completing incident reports, daily logs, coaching documentation, and operational follow-up as required.
Participating in leadership meetings, service reviews, and property initiatives.
Partnering with hotel leadership to identify opportunities to improve guest satisfaction, team performance, and operational efficiency.
We’re excited to have you join us because...
You have strong communication, organization, and problem-solving skills.
You have a strong focus on safety, accountability, and operational efficiency.
You can lead teams, manage high-volume operations, and handle guest concerns with professionalism.
You remain calm and effective in a fast-paced, guest-facing environment.
You lead with confidence and accountability while consistently prioritizing guest satisfaction.
You are flexible and willing to support the operational needs of the property.
Education and Experience Required Qualifications
Previous hospitality leadership experience in valet, parking, guest services, or front office operations required.
Strong understanding of guest service standards in an upscale or luxury hospitality setting.
Proven ability to lead teams, manage high-volume operations, and handle guest concerns with professionalism.
Strong focus on safety, accountability, and operational efficiency.
Excellent communication, organization, and problem-solving skills.
Ability to remain calm and effective in a fast-paced, guest-facing environment.
Flexible availability, including evenings, weekends, and holidays.
Valid driver’s license with a clean driving record.
Ability and willingness to operate a variety of guest vehicles safely, including both automatic and manual transmission vehicles, as needed.
Preferred Qualifications
Experience in a full-service or luxury hotel environment.
Familiarity with Autograph Collection or branded hotel standards.
Working knowledge of Lightspeed property management systems.
Experience with Flash Valet or similar valet management software.
Previous leadership experience in valet or parking operations strongly preferred.
Work Environment and Physical Requirements This position requires the ability to stand and walk for extended periods, work both indoors and outdoors in varying weather conditions, and move quickly between valet, lobby, and front desk areas based on operational needs. The ability to lift up to 25 lbs as needed is also required. Here’s the Core of Coury Hospitality We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS. What else do YOU need to know? This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
