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Open nowPosted yesterday

Especialista de Mesa de Ayuda

Credicorp Bank12 open roles

Where
Panamá, Panamá, Panama
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Your applicationOpen nowEspecialista de Mesa de AyudaCredicorp Bank · Panamá, Panamá, Panama

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Credicorp Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Credicorp Bank postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

Credicorp Bank median: 1 days open

The posting

Descripción del puesto

💻 ¿Te apasiona brindar soporte tecnológico y garantizar una excelente experiencia al usuario?

En Credicorp Bank estamos en búsqueda de un(a) Especialista de Mesa de Ayuda para formar parte de nuestro equipo de Tecnología. Si cuentas con experiencia en soporte técnico, atención de incidencias y servicio al cliente interno, esta oportunidad es para ti.

Principales responsabilidades:

✅ Atender incidentes y solicitudes tecnológicas relacionadas con hardware, software, accesos y aplicaciones corporativas.

✅ Brindar soporte técnico a colaboradores de Casa Matriz y sucursales a nivel nacional.

✅ Gestionar y dar seguimiento a tickets mediante herramientas de Service Desk, asegurando el cumplimiento de los SLA.

✅ Instalar, configurar y dar mantenimiento a equipos y aplicaciones.

✅ Escalar y monitorear incidentes complejos hasta su cierre exitoso.

✅ Mantener actualizada la documentación y base de conocimientos del área.

✅ Controlar inventarios de equipos y software.

✅ Participar en proyectos de renovación tecnológica y actividades institucionales que requieran soporte técnico.

Requisitos

Requisitos

✔ Cursando o graduado(a) de Licenciatura en Sistemas Computacionales o carreras afines.

✔ Experiencia mínima de 2 a 3 años en áreas de soporte tecnológico, preferiblemente en el sector bancario.

✔ Conocimientos en Microsoft Office, herramientas de inventario y Service Desk.

✔ Capacidad analítica y enfoque en resolución de problemas.

✔ Orientación al cliente, sentido de urgencia y trabajo en equipo.

Competencias que buscamos:

⭐ Foco en resultados

⭐ Orientación al cliente

⭐ Trabajo en equipo

⭐ Mentalidad de crecimiento y desarrollo

⭐ Innovación

Beneficios

🛡️ Seguro de vida y hospitalización / 🏥 Clínica Empresarial / 🤱 Sala de lactancia

🎄 Bonificación navideña

💳 Productos y servicios financieros: Cuenta de Navidad, Depósito a plazo fijo, Cuentas de ahorro, plan inteligente, Cuenta Crecer, Tarjetas de crédito, Préstamo Hipotecario.

🏷️ Promociones y descuentos (más de 300 comercios a nivel nacional).

📚 Capacitación continua / 🎓 Plan Educacional / Cursos de Inglés

🚀 Oportunidades de crecimiento

🎉 Actividades para colaboradores

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Credicorp Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Credicorp Bank's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Credicorp Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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