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Open nowPosted 4 hours ago

Onboarding Specialist

CrewBloom

Where
Philippines
Work mode
Remote
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Your applicationOpen nowOnboarding SpecialistCrewBloom · Philippines
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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 4 hours ago

The posting

We are building a team of Onboarding Specialists to guide new subscribers through the transition from their current property management software to our platform. This is a client-facing project management role that requires strong organization, clear communication, and meticulous attention to data quality.

This is not a software development or programming role. You will work with structured spreadsheet templates, online meeting tools, and the platform itself. The right person is a skilled operations or customer success professional who is highly comfortable with software and data, with no software development background required.

Requirements

  • At least 3 years of experience in customer success, implementation, onboarding, or operations, preferably in a SaaS or property management environment.
  • Demonstrated experience managing multiple client projects at once on a defined timeline.
  • Strong proficiency in Microsoft Excel or Google Sheets, including formatting, filtering, sorting, and data quality review.
  • Experience running client-facing video calls, including screen sharing and real-time guided instruction.
  • Strong written communication: clear and professional, with a bias toward brevity and action.
  • US-based. This requirement is non-negotiable.
  • Reliable high-speed internet and a professional home office suitable for video calls.

Strongly Preferred

  • Direct experience working inside a property management company in operations, accounting, leasing, or office management.
  • Hands-on experience with one or more of these platforms: Buildium, DoorLoop, AppFolio, Yardi Breeze, Propertyware, RealPage OneSite, MRI Residential, or Rent Manager.
  • Familiarity with property management concepts: rent rolls, ledger history, security deposits, management commission, owner distributions, and lease terms.
  • Experience in a client-facing implementation or onboarding role at a SaaS company.
  • Experience with data migration, import, or export processes in any software environment.
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