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Open nowFirst seen 4 days ago

Advertisers Support Representative (Spanish & English)

Cross Border Talents639 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowAdvertisers Support Representative (Spanish & English)Cross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Cross Border Talents is hiring on behalf of one of our biggest BPO clients for the role of Advertisers Support Representative (Spanish & English) for one of the world's leading social media network's project!

Start Date: January 2 and January 6, 2025 (onsite in Lisbon)

Requirements:

- Fluent in Spanish and proficient in English (B2 and higher, written and spoken).

- Strong multitasking skills and familiarity with digital advertising.

- In possession of a valid residence card for Portugal or a EU member state passport (a MUST)

Responsibilities:

- Provide customer support to small and medium-sized businesses (SMBs) across multiple channels (chat, email, and phone).

- Assist with post-sales support for Facebook and Instagram advertising products.

- Resolve technical issues, guide clients through tools and features, and report platform bugs.

- Offer white-glove service through outbound calls to ensure resolution.

- Identify trends and troubleshoot for multiple SMB clients.

Working Hours:

- 40 hours per week, rotational shifts from Monday to Sunday between 07:00 and 00:00 (extra pay applicable for shifts on public holidays and Sundays, as well as working hours between 22.00 and 00.00).

- 8-hour workdays with an additional 1-hour lunch break.

Training Details:

- Duration: 15 working days (8 hours daily).

- Includes product, customer management, and on-the-job training.

- Paid training period with proportional compensation upon successful completion.

Apply now and start your 2025 joining a multilingual, dynamic team!

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