The posting
Job Title: Content Moderator / Customer Care Representative - with German/French/Italian/Dutch/Spanish & English
Location: Porto, Portugal
Type: Full-time (40 hrs/week, 8 hrs/day)
Join our multinational client's team in Porto as a Content Moderator or Customer Care Representative-no previous experience is required! You will help maintain safe, engaging online environments and provide excellent support to our users. This role is ideal for detail-oriented professionals who enjoy problem-solving and working in a collaborative, multilingual environment.
Responsibilities:
- Review, monitor, and manage user-generated content.
- Respond to customer questions and provide solutions through email, chat, or other channels.
- Escalate issues when necessary and follow internal processes.
- Ensure adherence to company policies and quality standards.
- Work with colleagues to improve content moderation and customer support processes.
Requirements:
- Fluent in spoken and written German/French/Italian/Dutch/Spanish/Danish & English at B2-C1
- Excellent written and verbal communication skills
- Strong attention to detail and analytical thinking
- Ability to work independently and as part of a team
- Previous experience in content moderation or customer service is a plus but not required
- High school completion diploma
- Valid paperwork allowing employment in Portugal



