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Open nowFirst seen 3 hours ago

Brazilian Portuguese Social Media Agent – Athens

Cross Border Talents1,445 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowBrazilian Portuguese Social Media Agent – AthensCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 3 hours ago

Cross Border Talents median: 2 days open

The posting

About the Role

Are you fluent in Brazilian Portuguese and motivated to help make the internet a safer place? We are recruiting for an international team that supports a leading global social media platform and keeps the online experience safe and positive for millions of users.

The role combines three kinds of work: reviewing user-generated content and ads against community standards, investigating user reports, and supporting users by chat, email and outbound calls. You will work on-site from a modern office in Athens.

Key Responsibilities

  • Review posts, comments, videos and ads against community standards and platform policies
  • Investigate and act on user reports of abuse, harassment or policy violations
  • Support users by chat, email and outbound calls with account, payment and general inquiries
  • Identify and escalate cases not covered by existing policies, and contribute to policy updates
  • Contribute to data gathering for machine-learning initiatives
  • Maintain a high standard of accuracy and efficiency in all tasks

Requirements

  • Native or C1-level Brazilian Portuguese
  • B2–C1 English, needed for training, the knowledge base and client policies
  • 1–3 years of experience in BPO, customer support, tech support or content moderation
  • Strong decision-making, critical-thinking and problem-solving skills
  • Excellent written communication
  • Cultural awareness of Brazil's social and political environment
  • Typing speed of at least 30 WPM
  • Resilience and the ability to handle sensitive content professionally

What's on Offer

  • Competitive monthly salary with structured salary progression
  • Monthly productivity bonus based on performance
  • Monthly food allowance for on-site attendance
  • Dedicated well-being support, including counselling, regular check-ins and well-being activities
  • Day shifts, Monday to Friday, with occasional weekend shifts in some teams
  • Full training and a multicultural, international team environment

Important to Know

  • This role may involve exposure to sensitive content. Full well-being support and clear escalation paths are provided.
  • This is an 8-month contract.
  • Relocation support is not included for the on-site role.
  • A remote option from abroad is also available under different terms. Ask your recruiter for details.

Apply Now

If you are a Brazilian Portuguese speaker with a background in support or moderation and want to build your career in Athens, apply today.

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