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Open nowFirst seen 4 days ago

Compliance Manager (BPO/Call Center)

Cross Border Talents639 open roles

Where
Bucharest, Romania
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Your applicationOpen nowCompliance Manager (BPO/Call Center)Cross Border Talents · Bucharest, Romania

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

On behalf of our Bucharest-located client we are seeking an experienced Compliance Manager to join our team in the BPO/Call Center industry. If you have a keen eye for detail, strong analytical skills, and a passion for driving compliance and risk management initiatives, this is the perfect opportunity for you.

Key Responsibilities:

  • Conduct internal audits to meet security requirements and maintain certifications such as ISO 27001.
  • Ensure compliance with local Data Protection regulations.
  • Perform routine audits to validate contract compliance.
  • Manage and deploy various entity certifications, including ISO 27001 and PCI DSS.
  • Collaborate with cross-functional teams to address and close audit gaps.
  • Provide training on Data Privacy and Information Security.
  • Independently conduct fraud investigations and prepare detailed reports.
  • Perform annual process risk assessments and develop mitigation plans.

Qualifications & Experience:

  • 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits.
  • Strong background in the BPO/SSC industry is highly advantageous.
  • A graduate degree in any specialization.
  • Proficiency in conducting internal audits and managing compliance certifications.
  • Excellent communication, presentation, and Excel skills.
  • Analytical mindset with a quick learning ability.
  • Fluent in English (written and verbal).
  • Comfortable working in rotational shifts.

Additional Information:

This is a long-term contract opportunity, offering stability and room for professional development. Join our vibrant team and make a significant impact in a growing industry.

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