The posting
Start Date: 8 May 2025 or 15/22 May (flexible)
Location: Remote from Greece
Languages: Croatian (C1) + English (B2+)
Work Schedule: MonFri, 10:0018:30 or 11:0019:30; occasional weekends
Support guests and hosts for a global accommodation platform. Assist users with reservations, account queries, and booking-related support in Croatian and English.
Key Responsibilities:
- Provide accurate information and effective solutions via phone, chat, and email
- Ensure customer satisfaction and adhere to quality and performance metrics
- Collaborate with internal teams when necessary
Requirements:
- Fluent in spoken and written Croatian with upper-intermediate English, spoken and written
- EU citizenship or valid residence card with full market access
- Must reside in Greece or relocate prior to the start date
- Stable internet connection for remote work
- Willingness to work weekends occasionally



