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Open nowFirst seen 5 days ago

Customer Care Specialist (Azerbaijani + English)

Cross Border Talents639 open roles

Where
Sofia, Bulgaria
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Your applicationOpen nowCustomer Care Specialist (Azerbaijani + English)Cross Border Talents · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Client: A Leading Global Brand in the FMCG Industry

Location: On-Site

Start Date: March 24, 2025

Working Hours: Monday to Friday 6:00 a.m. 8:00 p.m. and Saturday and Sunday 8:00 a.m. 4:00 p.m, rotational shift pattern.

Training: 3 weeks + 1 week nesting phase

About the Role:

Are you a proactive communicator fluent in Azerbaijani and English? Join an international team supporting a globally recognized brand in the FMCG sector. As a Customer Service Representative, you will play a key role in delivering top-notch service and ensuring customer satisfaction.

Key Responsibilities:

  • Engage with customers via phone, email, and chat to address inquiries and provide solutions.
  • Offer accurate product and service information.
  • Troubleshoot and resolve customer concerns efficiently.
  • Maintain professionalism and empathy in every interaction.
  • Accurately log customer interactions and outcomes.

Requirements:

  • Fluency in Azerbaijani and English (written and spoken).
  • EU member state passport OR a valid residence permit for Bulgaria (a MUST!)
  • Previous customer service experience is an advantage.
  • Excellent communication and problem-solving skills.
  • Flexibility to work shifts, including weekends.
  • Basic computer literacy and familiarity with CRM tools.

What We Offer:

  • Competitive salary package.
  • Comprehensive training and dedicated support during the nesting phase.
  • Opportunities for professional growth and advancement.
  • A dynamic, multicultural, and supportive workplace.

If you're passionate about customer service and excited to represent a global leader in FMCG, apply now and start your journey with us!

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