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Open nowFirst seen 3 days ago

Customer Service Advisor (Mandarin & Cantonese)

Cross Border Talents639 open roles

Where
Penang, Malaysia
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Your applicationOpen nowCustomer Service Advisor (Mandarin & Cantonese)Cross Border Talents · Penang, Malaysia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Join a multilingual customer service team supporting a global client in the e-commerce and digital services sector.

The Service Advisor role focuses on providing end-to-end customer support for a wide range of post-purchase and service-related inquiries. This includes assistance with order status, delivery information, payment queries, product pre-orders, product availability checks, and general customer support requests.

You will be part of a fast-paced international environment where quality, accuracy, and customer experience are key priorities.

Location: Livingston / Penang, Malaysia (On-site) Employment Type: Full-time Start Date: ASAP Working Schedule: Monday–Sunday, 9:00–21:30 (rotational morning & afternoon shifts), 5 days work / 2 days off

Key Responsibilities

  • Handle customer inquiries in Mandarin and Cantonese across phone, chat, and other communication channels
  • Support customers with order tracking, delivery updates, payment issues, and product information
  • Provide accurate and timely resolutions in line with service standards
  • Capture and update all required data in internal systems and platforms
  • Ensure high-quality customer interactions aligned with quality audits and KPIs
  • Assist with general troubleshooting related to platforms, devices, or services where applicable
  • Maintain professionalism and composure in a fast-paced support environment
  • Follow operational procedures and compliance requirements

Requirements

Education & Language

  • Bachelor's Degree or Diploma in any discipline
  • Fluent Mandarin and Cantonese (spoken and written)
  • Minimum B2 level English (reading, writing, speaking, listening)

Experience

  • Minimum 6 months experience in customer service (any industry)
  • Fresh graduates are welcome, especially from fields such as: English, Communication, Mass Communication, or related disciplines
  • Call centre experience is an advantage but not mandatory

Skills & Competencies

Customer Service & Communication

  • Strong customer-facing communication skills (phone, chat, or in-person experience acceptable)
  • Ability to adapt communication style based on customer needs
  • Strong focus on customer satisfaction and resolution ownership
  • Ability to handle feedback and maintain professionalism under pressure

Technical & Analytical Skills

  • Familiarity with mobile operating systems, smartphones, tablets, or computers
  • Strong troubleshooting and analytical thinking skills
  • Ability to identify and resolve issues using structured problem-solving methods
  • Comfortable navigating multiple systems and tools simultaneously
  • Interest in technology and continuous learning

Resilience & Performance

  • Ability to work independently in a fast-paced environment
  • Calm and composed under pressure
  • Open to coaching, feedback, and continuous improvement
  • Strong time management and multitasking ability
  • Willingness to handle repetitive tasks while maintaining quality standards

Tier 2-Level Attributes (Advantageous)

  • Advanced issue analysis and problem-solving skills
  • Strong critical thinking and process improvement mindset
  • Effective collaboration and knowledge sharing with peers
  • Ability to maintain schedule adherence and customer commitments
  • Strong composure in complex or escalated situations

Offer

  • Malaysian salary package: RM 4,000 – RM 4,500 gross/month
  • Monthly KPI bonus: up to RM 700
  • 13-month salary package
  • Structured training and onboarding program

Why This Role

This is a strong opportunity for multilingual customer service professionals to join a structured international support environment with exposure to complex customer interactions, technical troubleshooting, and service excellence standards in a global operations setting.

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