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Open nowFirst seen 5 days ago

Customer Service Representative (Italian + English)

Cross Border Talents1,300 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Service Representative (Italian + English)Cross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Cross Border Talents median: 2 days open

The posting

Location: Lisbon, Portugal (On-site) Start Date: 4th September 2025

About the Role

We are looking for Italian + English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support, resolving inquiries, and ensuring a high-quality service experience.

This is an exciting opportunity to work in a dynamic environment, receive a welcome bonus of 2000, and benefit from additional allowances and health insurance.

Key Responsibilities

  • Handle customer inquiries via phone, chat, and email in Italian and English.
  • Provide accurate information and solutions in a timely and professional manner.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain a high level of customer satisfaction.
  • Work in a multicultural team environment with rotating schedules.

Requirements

  • Native or fluent in Italian and proficient in English (B2 level or higher).
  • Strong communication and problem-solving skills.
  • Previous customer service experience is an advantage.
  • Flexibility to work rotative shifts (MondaySunday).
  • Candidates who have previously worked for ByteDance (any LOB, BPO, or country) will not be considered.

Work Schedule

  • Initial schedule: Monday to Sunday, 07:0023:00 (rotative shifts) with 2 rotating days off.
  • Later stage (TBC by client): 24/7 coverage, rotative shifts.

Salary & Benefits

  • Base Salary: 1,000 (x14 months)
  • Performance Bonus: 100 (x11 months)
  • Welcome Bonus: 2,000 (paid after joining)
  • Meal allowance: 7.23/day
  • Transport allowance: 20/month
  • Health insurance: Available from day 1 (with small contribution); free after 6 months
  • Position bonus (Braga only): 20/month

Why Join Us?

  • Competitive salary and allowances.
  • Comprehensive health insurance.
  • International and supportive team environment.
  • Career growth opportunities within a global company.

Click to apply or send your English CV to [email protected] or on Whatsapp : + 212 642 187 907

GOOD LUCK !!

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