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Open nowFirst seen 12 hours ago

English Customer Care Specialist (Chat & Email)

Cross Border Talents1,300 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowEnglish Customer Care Specialist (Chat & Email)Cross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 12 hours ago

Cross Border Talents median: 2 days open

The posting

About the role

We are recruiting English-speaking Customer Care Specialists in Lisbon to answer written enquiries across chat and email. Customers reach us when they need help with orders, accounts, billing questions or technical issues, and your written replies often make the difference between a satisfied customer and a lost one. You will read each message carefully, respond with a warm and professional tone, and resolve as much as possible in a single reply.

When a case is too complex for you to close, you will escalate it to the right team with a clear summary so the customer does not have to repeat themselves. You will also keep detailed notes in our CRM and help maintain a shared library of replies that the whole team uses.

Requirements

  • fluent English at C1 level or higher, which is the minimum for this role.
  • Strong written English, good spelling and grammar, and a fast, accurate typing speed are essential.
  • You should be able to handle several conversations at once without losing quality.
  • Shifts are shift-based and include weekends.

What we offer

  • Paid onboarding, meal vouchers, a clear path to team lead roles for people who show strong performance.
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