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Open nowFirst seen 5 days ago

Customer Success Specialist – Italian + English – Hybrid in Sofia

Cross Border Talents1,300 open roles

Where
Sofia, Bulgaria
Work mode
Hybrid
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Your applicationOpen nowCustomer Success Specialist – Italian + English – Hybrid in SofiaCross Border Talents · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Cross Border Talents median: 2 days open

The posting

Job Details

  • Location: Sofia, Bulgaria
  • Work Mode: Hybrid (mix of office and remote work)
  • Languages: Italian – Fluent / Native English – Professional working proficiency
  • Start Date: 19 March 2026

Your Mission

As a Customer Success Specialist, youll help Italian-speaking clients achieve their goals and ensure a seamless experience with our services.

Based in Sofia with a hybrid work model, youll be the main point of contact for clients, guiding them, solving problems, and building long-term relationships that drive satisfaction and loyalty.

This role is ideal for someone who thrives in a multicultural environment and enjoys collaborating with teams to deliver exceptional customer experiences.

What Youll Do

  • Support Italian-speaking clients as their primary point of contact.
  • Provide guidance, resolve issues, and ensure a smooth customer journey.
  • Monitor client satisfaction and offer actionable recommendations.
  • Collaborate with internal teams to improve service delivery and processes.
  • Track and report on client metrics to identify trends and opportunities.

What You Bring

  • Fluent Italian (written and spoken).
  • Strong English communication skills (written and spoken).
  • Customer-focused mindset with problem-solving and analytical skills.
  • Ability to work effectively in a hybrid setup.
  • Proactive, organized, and collaborative personality.

What We Offer

  • Hybrid work model for flexibility and collaboration.
  • Structured onboarding and ongoing professional development.
  • Multicultural, international team environment in Sofia.
  • Career growth opportunities in customer success and account management.
  • Supportive and collaborative workplace culture.

Apply today and help Italian clients succeed while building your career in Sofia!

To apply, please send your CV and a short paragraph about yourself to [email protected]

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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