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Open nowFirst seen 3 days ago

Customer Support Agent (German Speakers)

Cross Border Talents639 open roles

Where
Sofia, Sofia City Province, Bulgaria
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Your applicationOpen nowCustomer Support Agent (German Speakers)Cross Border Talents · Sofia, Sofia City Province, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

We are hiring on behalf of our client- a rapidly growing tech company dedicated to delivering exceptional customer support services. We are looking for a passionate and skilled Customer Support Agent for German market to join their team and assist German-speaking customers with their inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities:

Answer Inquiries: Respond to customer questions and concerns.

Resolve Issues: Provide effective solutions to customer problems.

Update Information: Keep customer records and documentation up-to-date.

Ensure Satisfaction: Strive to ensure every customer leaves satisfied.

Offer Guidance: Assist customers with navigating our services.

Analyze Issues: Identify patterns and suggest improvements.

Assess Reports: Evaluate customer feedback and issues.

Provide Guidance: Support customers in making informed decisions.

Requirements:

- Fluent in German (C1 level) and English (B2 level)

- Authorized to work in Bulgaria

- Strong phone and verbal communication skills, with active listening abilities

- Experience in the travel, airline, hospitality, or similar industries is a plus

- Experience in a customer experience center is a plus

- Proficient in typing and using computer applications (MS Office)

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