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Open nowFirst seen 4 days ago

Customer Support Agents for a Travel Platform (Dutch Speakers)

Cross Border Talents639 open roles

Where
Sofia, Sofia City Province, Bulgaria
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Your applicationOpen nowCustomer Support Agents for a Travel Platform (Dutch Speakers)Cross Border Talents · Sofia, Sofia City Province, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Our client is a rapidly growing tech company dedicated to delivering exceptional customer support services. We are looking for a passionate and skilled Customer Support Agent to join their team and assist Dutch-speaking customers with their travel-related inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities:

- Respond to customer questions and concerns.

- Provide effective solutions to customer problems.

- Keep customer records and documentation up-to-date.

- Strive to ensure every customer leaves satisfied.

- Assist customers with navigating our services.

- Identify patterns and suggest improvements.

- Evaluate customer feedback and issues.

- Support customers in making informed decisions.

Requirements

- Fluent in Dutch (C1 level) and English (B2 level)

- Authorised to legally work in Bulgaria

- Strong phone and verbal communication skills, with active listening abilities

- Experience in the travel, airline, hospitality, or similar industries is a plus

- Experience in a customer experience center is a plus

- Proficient in typing and using computer applications (MS Office)

We look forward to hearing from you and having a more detailed conversation!

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