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Open nowFirst seen 5 days ago

Customer Support Specialist (Taiwanese) – Tobacco Industry Support

Cross Border Talents639 open roles

Where
Penang, Malaysia
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Your applicationOpen nowCustomer Support Specialist (Taiwanese) – Tobacco Industry SupportCross Border Talents · Penang, Malaysia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

The posting

Location: Livingston, Malaysia (On-site)

Employment Type: Full-time Start Date: ASAP Work Model: On-site (with 1-month temporary WFH until visa approval) Working Schedule: Monday–Friday 09:00–22:00, Saturday–Sunday 09:00–18:00 (rotational shifts), 5 days work / 2 days off

About the Role

Join an international customer support team providing assistance to Taiwanese-speaking customers within a structured service environment in the regulated consumer goods sector.

You will handle customer inquiries, provide product-related information, and ensure a high standard of service delivery while maintaining compliance with internal guidelines and industry regulations.

Key Responsibilities

  • Provide customer support in Taiwanese via phone and email
  • Handle customer inquiries related to products and general service requests
  • Deliver accurate and professional responses in line with company guidelines
  • Maintain high-quality customer service standards
  • Record and update customer interactions in internal systems
  • Escalate issues when required
  • Ensure compliance with operational and regulatory procedures
  • Support overall customer satisfaction and service quality

Requirements

  • Native Taiwanese speaker (mandatory)
  • Bachelor's degree required (for Employment Pass processing)
  • Basic customer service knowledge or experience preferred
  • Strong communication and interpersonal skills
  • Ability to work rotational shifts across weekdays and weekends
  • Willingness to work in a structured, high-compliance environment

Offer

  • Monthly salary: RM 8,500 – RM 8,900 gross (language allowance included)
  • Full-time contract
  • Structured onboarding and training
  • International working environment

Work Arrangement

  • On-site role in Livingston, Malaysia
  • Temporary work-from-home (1 month) available until visa approval
  • Standard shift rotation after onboarding period

Employment Pass (EP) Requirement

An Employment Pass (EP) is a Malaysian work visa required for foreign professionals. It is employer-sponsored and issued by Malaysian immigration authorities.

For this role:

  • Bachelor's degree is mandatory for EP processing
  • Candidate must meet immigration eligibility criteria
  • Employment is subject to EP approval

Why This Role

A strong opportunity for native Taiwanese speakers seeking international experience in a structured customer service environment, with competitive compensation and exposure to a global support operation.

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