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Open nowFirst seen 3 days ago

Dutch Remote Customer Expert (Part- or Full-Time)

Cross Border Talents639 open roles

Where
Lisbon, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowDutch Remote Customer Expert (Part- or Full-Time)Cross Border Talents · Lisbon, Portugal, Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Are you a Dutch speaker (C2 or higher) looking for a remote part- or full-time opportunity to work from Portugal? Here is your chance to join a multinational team! Whethr you're already in Portugal or looking to relocate here for your new experience-this role will fit both scenarios!

Join a fully remote multilingual operations project supporting a major European road tolling system launching in the Netherlands.

You will assist transport companies, logistics operators, and drivers with toll-related services, including registration, onboard device ordering, payments, and debt communication. The role combines customer support, operational processes, and revenue-related assistance in a structured international environment.

Key Responsibilities

  • Provide customer support via phone, email, and chat from a remote setup
  • Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries
  • Support registration and onboarding processes
  • Guide customers in ordering and activating onboard units (devices)
  • Handle payment inquiries and debt communication cases
  • Ensure accurate data entry and documentation
  • Support revenue collection and service-related processes
  • Maintain service quality and compliance standards
  • Collaborate with internal teams to improve customer experience

Requirements

  • Fluent English (minimum B2 level required)
  • Strong communication and customer service skills
  • Ability to work independently in a remote, fast-paced environment
  • Comfortable with rotational shift work (including weekends until 30/06/2026)
  • Good analytical and problem-solving skills
  • Experience in customer support is a plus but not mandatory
  • Fresh graduates are welcome to apply

Training Program

  • 6–10 working days (8 hours per day)
  • Fully remote onboarding and system training
  • Product, process, and communication training included
  • Paid upon successful completion of training

Compensation & Benefits

  • Total average monthly package: ~€1,463 – €1,585 gross/month (depending on housing benefit option)
  • Meal allowance: €7/day (tax-exempt)
  • Holiday and Christmas allowances paid monthly
  • Health insurance from day one of contract
  • Performance-based bonus (project dependent)
  • Apartment benefit option

Work Model

  • 100% remote role (Portugal-based contract)
  • Part-time or full-time availablw

Contract Details

  • 12-month fixed-term contract
  • Renewable up to permanent contract after 2 years
  • Portuguese employment contract with full legal benefits
  • 22 days annual leave under Portuguese law
  • Public holiday compensation if worked

Why This Role

A fully remote opportunity to join a large-scale European infrastructure project, supporting critical logistics and tolling operations. Ideal for candidates seeking flexibility (part-time or full-time) while working in an international, structured customer operations environment.

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