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Open nowFirst seen 47 hours ago

French-Speaking Customer Support Agent

Cross Border Talents639 open roles

Where
Bucharest, Romania
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Your applicationOpen nowFrench-Speaking Customer Support AgentCross Border Talents · Bucharest, Romania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 47 hours ago

The posting

Join our client's dynamic team in Bucharest, a city known for its rich history, beautiful architecture, and vibrant cultural scene. The project you will be working for is airline company that is a global leader in the aviation industry, dedicated to providing exceptional travel experiences and customer service. We pride ourselves on our commitment to safety, innovation, and customer satisfaction.

We are seeking a dedicated and customer-focused French-Speaking Customer Support Agent to join our client's team. In this role, you will be the first point of contact for our French-speaking customers, providing exceptional support and ensuring a seamless travel experience.

Responsibilities:

  • Assist French-speaking customers via phone, email, and chat with their travel inquiries and issues.
  • Provide accurate information on flight schedules, bookings, and airline policies.
  • Resolve customer complaints and issues promptly and effectively, ensuring high levels of customer satisfaction.
  • Collaborate with other team members to enhance the customer experience and improve service quality.
  • Stay up-to-date with airline policies, procedures, and promotions to provide accurate and relevant information to customers.
  • Identify and escalate complex issues to appropriate departments when necessary to ensure quick resolution.

Requirements:

  • Native or near-native fluency in French (C1 and higher) and proficiency in English.
  • EU ID or Romanian residence card
  • Excellent communication and problem-solving skills.
  • A positive and proactive attitude with a passion for delivering outstanding customer experiences.
  • Previous experience in customer support or a similar role of at least 6 months is required

Apply today and become a key player in providing excellent support to our French-speaking customers.

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