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German-Speaking Customer Advisor - Remote from Anywhere in Portugal!

Cross Border Talents639 open roles

Where
Porto, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowGerman-Speaking Customer Advisor - Remote from Anywhere in Portugal!Cross Border Talents · Porto, Portugal, Remote
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Start Date: December 9, 2024

We are seeking a dedicated German-Speaking Customer Service Specialist to join our client's team and support a prestigious cruise line. If you have a passion for travel, excellent communication skills, and a customer-first mindset, we would love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat to assist passengers with inquiries, bookings, and post-sale support.
  • Resolve customer concerns and ensure a seamless travel experience.
  • Collaborate with internal teams to address and solve customer issues promptly.
  • Maintain accurate records of customer interactions and feedback.

What Were Looking For:

  • Fluency in German (spoken and written) and B2-level English proficiency.
  • Previous experience in customer service or contact centers (preferred).
  • Experience in sales, tourism, or travel agencies (an advantage).
  • Strong digital skills with a high attention to detail.
  • Ability to effectively communicate and manage multiple tasks.
  • Problem-solving mindset with a customer-focused approach.

Schedule:

  • Rotative shifts between Monday and Sunday with two days off per week.

Note: Applicants must already reside in Portugal and hold valid work authorization.

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