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Open nowFirst seen 5 days ago

Icelandic-Speaking Customer Support Agent- Relocation to Greece

Cross Border Talents1,300 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowIcelandic-Speaking Customer Support Agent- Relocation to GreeceCross Border Talents · Athens, Attica, Greece

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Cross Border Talents median: 2 days open

The posting

Join an international team in Athens as an Icelandic-Speaking Customer Support Agent. You will be the first point of contact for content creators and monetised partners of a leading global video-sharing platform. You will support them by chat and email with account settings, content management and troubleshooting, so they have a smooth, successful experience on the platform.

No previous experience is required. Full training is provided.

Key Responsibilities

  • Provide frontline support to content creators and monetised partners via chat and email
  • Help customers with account settings, content management and technical troubleshooting
  • Handle inquiries on monetisation, account recovery, partner program questions, appeals (video removals and channel suspensions) and channel performance
  • Manage around 20–25 cases per day
  • Progress from email support to handling several chat conversations at once

Requirements

  • Native-level or C1 fluency in Icelandic
  • C1 English (used for training and internal resources)
  • Excellent written communication skills
  • Strong proficiency with internet applications, browsers and MS Office
  • Solid PC knowledge; general knowledge of online advertising tools is a plus
  • Typing speed of at least 25 words per minute with 85% accuracy
  • Able to multitask in a fast-paced environment
  • Previous customer support experience is a plus, but not required

Schedule

  • Monday to Friday, with occasional weekend shifts
  • Rotating shifts between 08:00 and 20:00

What We Offer

  • Competitive salary package
  • Productivity bonus based on target achievement
  • Full onboarding and continuous training
  • A supportive, multicultural work environment with regular team meetings
  • Opportunities for professional development
  • Fun team events and celebrations (Pizza Day, Ice Cream Day, Burger Day, Carnival Day and more)
  • Life in Athens, a vibrant city rich in history and culture

Apply now and join us across borders!

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