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Open nowFirst seen 4 days ago

Italian-Speaking Customer Support Expert -Telecom

Cross Border Talents639 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowItalian-Speaking Customer Support Expert -TelecomCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

We are looking for Italian-speaking Customer Support Experts to join a dynamic team in Lisbon. In this role, you will handle inbound calls, assisting customers with technical issues, billing inquiries, and product-related questions while ensuring a high level of customer satisfaction.

Next Start Dates: February 3 & March 24, 2025

Responsibilities:

  • Provide exceptional customer service in Italian via phone.
  • Assist with technical troubleshooting, billing issues, and product inquiries.
  • Ensure a positive and efficient resolution to customer concerns.
  • Identify opportunities to suggest relevant products or services.

Requirements:

  • Fluency in Italian (spoken and written) with B2 proficiency in spoken and written English
  • Strong communication and problem-solving skills.
  • Previous customer service experience is a plus.
  • Ability to work effectively in a fast-paced environment.
  • A proactive and customer-oriented mindset.

Work Conditions

  • Schedule: Rotational shifts (Monday to Sunday, between 06:00 and 22:00)
  • 40-hour work week (8-hour shifts + 1-hour break)
  • Portuguese public holidays apply (with compensation if worked)
  • Holiday & Christmas bonuses (paid in monthly installments)

Apply today and start your journey in Lisbon!

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