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Open nowFirst seen 2 days ago

Polish-Speaking Content Moderator

Cross Border Talents639 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowPolish-Speaking Content ModeratorCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Join our client, a global technology company providing mobility services, as a Polish-Speaking Content Moderator. As a key member of the Trust & Safety team, you will analyze escalated situations, conduct outbound calls, and leverage your analytical skills to ensure a secure and positive user experience.

Responsibilities:

- Review and assess escalated cases for policy violations or safety concerns.

- Respond to customer inquiries via phone, helpdesk, and live chat.

- Conduct outbound calls to gather evidence for investigations.

- Provide excellent customer service, addressing inquiries and concerns with empathy.

- Handle complaints, provide solutions, and follow up to ensure resolution.

- Maintain deep knowledge of services for efficient support and proactive suggestions.

- Make informed decisions based on analysis and established policies.

- Ensure confidentiality and proper handling of customer information.

Work Schedule: 40 hours per week (8-hour shifts plus lunch break) on a rotational pattern, Monday to Sunday, 24/7.

Requirements:

- Fluent in Polish and proficient in English (B2 and higher).

- Strong analytical and decision-making skills.

- Excellent communication and customer service skills.

- In possession of EU passport or a valid residence permit for Portugal

- Available to work onsite in Lisbon on a rotational shift pattern

Join us and start an international career in our dynamic customer service team. Apply now to make a difference!

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