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Open nowFirst seen 5 days ago

Portuguese Customer Service Specialist-Marketing Expert for Social Media

Cross Border Talents639 open roles

Where
Lisbon, Lisbon, Portugal
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Your applicationOpen nowPortuguese Customer Service Specialist-Marketing Expert for Social MediaCross Border Talents · Lisbon, Lisbon, Portugal

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

We are seeking a Customer Service Specialist for Portuguese market with expertise in marketing to join our client's team. The vacancy pertains to a social media project.

The project start date is July 4, 2024.

In this role, you will:

- Engage with new and existing clients (Agencies or Advertisers) daily through phone, chat, and email.

- Identify sales opportunities and provide tailored solutions to meet client business goals.

- Manage a portfolio of SMB clients, focusing on revenue growth.

- Research and understand client industries and business models.

- Customize client experiences based on local business nuances.

- Provide personalized recommendations and consult on optimal product adoption.

- Engage proactively and reactively with clients to assess product performance and offer insights.

- Develop expert knowledge of advertising solutions and share ideas for product and customer experience improvement.

- Offer pre and post-sales assistance within your knowledge scope.

- Identify trends, solve problems, and champion success stories.

- Utilize various tools to drive client business success.

Working hours: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 17:00.

Requirements:

  • Bachelor's degree.
  • 3 years of experience, with at least 1 year in relationship sales, ad sales, or digital marketing.
  • Strong understanding of advertising and ability to build long-term client relationships.
  • Proficiency in MS Office and email systems.
  • Excellent communication skills (verbal, written, listening).
  • Self-starter with a proactive mindset and ability to meet deadlines.
  • Highly motivated, goal-oriented, and capable of independent decision-making.
  • Strong attention to detail, multitasking ability, and performance under pressure.
  • Excellent client contact skills via phone, chat, or email.
  • Native or fluent (C2) English level and fluent (C2) Portuguese

Join our client's team and help businesses achieve their goals with innovative advertising solutions.

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