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Open nowFirst seen 5 days ago

Remote/Onsite Travel Support Specialist (Croatian & English)

Cross Border Talents639 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowRemote/Onsite Travel Support Specialist (Croatian & English)Cross Border Talents · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

The posting

Are you a Croatian speaker looking for a new role? Are you fond of travel and like helping others finding answers to their questions? Then we may have something for you!

This position is part of a global customer support environment serving users of a leading digital booking and travel services platform. The role focuses on assisting Croatian-speaking customers with inquiries related to reservations, accounts, and platform services.

Ideal for candidates outside Greece looking for relocation and long-term career growth in an international environment.

Key Responsibilities

  • Provide multilingual customer support in Croatian and English
  • Handle booking requests, modifications, cancellations, and account issues
  • Ensure fast and accurate resolution of customer inquiries
  • Use internal systems to document and track customer interactions
  • Follow structured service guidelines and quality standards
  • Collaborate with international teams to improve customer experience

Requirements

  • Fluent Croatian (C1/C2 or native level)
  • Good English level (B2+)
  • Strong communication and organizational skills
  • Ability to work shifts (08:00–19:00, Monday–Sunday)on a rotational shift basis
  • EU citizenship or valid residence card with full labor market access
  • Open to relocation to Athens

Offer

  • €1,200 gross monthly salary
  • 14 annual salaries (including bonus salaries for Easter, Summer, and Christmas)
  • Performance bonus (role-based, confirmed per project rules)
  • €1,200 sign-on bonus (wave-specific incentive)

Benefits

  • Private health & life insurance
  • 25 days paid annual leave
  • €50 monthly meal voucher
  • Permanent employment contract
  • Structured training and onboarding

Relocation Package (for international candidates)

  • Up to €300 flight reimbursement (first payment cycle)
  • Up to 3 months hotel accommodation in Athens (for May 2026 hires in Croatian wave)
  • Legal onboarding support for documentation
  • Mandatory arrival in Athens 7 days before start date
  • No airport transfer or pickup included
  • Limited relocation support beyond initial hotel stay

Work Arrangement Notes

  • On-site work required for the first minimum 9 weeks (for those moving to Greece)
  • Remote work eligibility assessed after onboarding period based on performance
  • Local candidates with existing housing already in Greece and stable internet may qualif for remote setup
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