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Open nowFirst seen 4 days ago

Russian-Speaking Gaming Customer Service (Remote)

Cross Border Talents639 open roles

Where
Lisbon, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowRussian-Speaking Gaming Customer Service (Remote)Cross Border Talents · Lisbon, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!

Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)

About the Role:

Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.

Responsibilities:

- Provide email and chat support to players in Russian, occasionally in English

- Assist with account access, login issues, and registration

- Support customers with payment questions, including refunds and transaction clarifications

- Help restore and update account information such as emails, phone numbers, and security details

- Handle compromised accounts and in-game character restoration

- Clarify questions about reward programs, tokens, and pre-paid game cards

- Manage sensitive customer data with professionalism and accuracy

- Deliver a positive, helpful, and player-focused service experience

Requirements:

Mandatory:

- Fluency C2 in Russian

- English level B2 or higher

- Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)

- Located in continental Portugal or willing to relocate (relocation help is provided)

- Willingness to work in rotational shifts (daytime schedule)

Preferred (not mandatory):

- Experience in customer service, tech support, or gaming communities

- Familiarity with gaming platforms and online account systems

- Strong problem-solving and communication skills

- Ability to multitask and adapt to fast-paced environments

- Training & Onboarding

New joiners participate in a comprehensive training program in English (approx. 10 working days).

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  1. A CV for this posting

    Written against Cross Border Talents's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cross Border Talents's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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