Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Team Leader-German-Speaking

Cross Border Talents639 open roles

Where
Katowice, Poland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Leader-German-SpeakingCross Border Talents · Katowice, Poland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Cross Border Talents is looking for fluent German speakers with previous supervisor experience in a contact center environment to join our client located in Katowice, a leading multinational BPO company with origins in the USA.

Work Model: On-Site

Work Schedule: Monday to Sunday, 5 days per week, rotating shifts (up to 9/10 PM max), 8 hours per day, 40 hours weekly



Essential Functions/Core Responsibilities:

  • Oversee the day-to-day supervision of a team of call center associates, ensuring adherence to company policies and legal requirements.
  • Regularly coach and mentor team members to meet and exceed performance metrics, providing constructive feedback.
  • Identify performance issues, develop improvement plans, and implement corrective actions, including potential terminations if necessary.
  • Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial targets.
  • Communicate clear performance expectations and provide timely updates to team members.
  • Handle escalated customer calls with expertise and professionalism.
  • Organize and lead team meetings to communicate updates, share best practices, and encourage open dialogue.
  • Stay informed about internal processes, policies, and procedures, attending required management development training sessions.
  • Act as an advocate for team members, promoting company values through actions and attitude.

Candidate Profile:

  • Language Requirements: Fluent German and B2-level English proficiency.
  • Highly motivated with the ability to develop and coach team members.
  • Ability to work effectively under pressure and ensure tasks are completed efficiently.
  • Strong verbal and written communication skills.
  • Proven leadership abilities in multitasking, prioritizing tasks, and meeting deadlines.
  • Experience in mentoring, coaching, and directing team members.
  • Flexible and willing to adapt to a rotating work schedule.

Career Level Description:

  • Responsible for task-oriented supervision and guiding team members in completing assignments.
  • Coordinates daily activities to ensure operational efficiency.
  • Focuses on achieving business goals and performance metrics through coaching and feedback.
  • Handles escalated issues and ensures team alignment with company objectives.
  • Typically spends no more than 20% of time performing supervised tasks.

Join our client in Katowice and lead a team towards excellence in customer service and performance delivery. Apply now to become a key part of a dynamic team!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cross Border Talents's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cross Border Talents's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.