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Open nowFirst seen 13 hours ago

Workforce Optimization Assistant Manager

Cross Border Talents639 open roles

Where
Mosta, Northern Region, Malta
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Your applicationOpen nowWorkforce Optimization Assistant ManagerCross Border Talents · Mosta, Northern Region, Malta

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 13 hours ago

The posting

We are looking for a Workforce Optimization Assistant Manager for our client located in beautiful Mosta, Malta.

Open to: EU Candidates only (no visa support available at this time due to deadline)

Project start date: June 28, 2024



Principal Functions:

- Assess current workforce capabilities and predict future needs

- Develop strategies for optimal workforce deployment and manage budget allocations

- Monitor and analyze workforce performance metrics

- Analyze and improve business processes to enhance efficiency, including leading the budget control module

- Collect and analyze workforce data to support decision-making

Duties and Responsibilities:

- Long-term capacity planning and budgeting

- Headcount planning and Customer Care budget control

- Perform monthly budget review and alignment with operations and finance

- Manage the capacity review process to identify headcount opportunities and gaps

- Manage budgeting forecasts for all client projects, communicate and submit department requirements

- Provide monthly reporting of Actual vs. Budget and handle budgeting reallocations

- Long-term capacity planning aligned with workforce needs to achieve business results

- Initiate optimization projects and workload reduction streams by challenging current processes

- Responsible for initiating monthly working hours for all business lines

- Validate invoices with Finance/Client and communicate with receivables team

- Track operational performance, flag deficiencies, and recommend actions to recover any losses

You will be reporting to Workforce Manager

Skills Required:

- Expertise in applying Lean and Six Sigma methodologies to streamline processes and reduce waste

- Strong change management skills to implement new processes and ensure smooth transitions

Note: We are open to candidates who are willing to relocate to Malta. Support with relocation allowances will be provided.

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