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Open nowPosted 8 days ago

Customer Service Medewerker

CTRL-F

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCustomer Service MedewerkerCTRL-F · Halle-Vilvoorde, Belgium

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 8 days ago

The posting

  • Als Customer Support Service zorg je ervoor dat onderhoud, interventies en indienstnames voor klanten in de regio Oost-Vlaanderen vlot en correct worden georganiseerd.
  • De onderhoudsplanning krijgt dankzij jou structuur: je stemt afspraken af, bewaakt timing en houdt rekening met de beschikbare servicecapaciteit.
  • Service orders bereid je zorgvuldig voor en dispatch je naar de juiste collega’s, zodat techniekers met de nodige informatie aan de slag kunnen.
  • Bestaande onderhoudscontracten geef je in, volg je op en houd je administratief actueel. Zo blijven afspraken duidelijk voor klanten, techniekers en interne teams.
  • Ook de administratieve opvolging, waaronder facturatie, neem je nauwkeurig voor je rekening. Je signaleert ontbrekende informatie en voorkomt dat dossiers blijven liggen.
  • In nauwe samenwerking met de service manager ben je het aanspreekpunt voor de dagelijkse planning en opvolging binnen de afdeling Safety.
  • Je werkt vanuit Wemmel in een internationale organisatie die medische technologie en veiligheidstechnologie verkoopt, installeert, onderhoudt en ondersteunt. Je bijdrage maakt rechtstreeks verschil in de kwaliteit en continuïteit van de dienstverlening.
  • Een bachelordiploma en ongeveer 3 tot 5 jaar relevante ervaring in customer support, serviceplanning, dispatching, administratie of een gelijkaardige werkomgeving vormen een goede basis.
  • Je communiceert vlot in het Nederlands en Frans en beschikt over een goede basiskennis Engels. Dat helpt je om helder af te stemmen met klanten, medewerkers en internationale contacten.
  • Professionele en correcte communicatie is voor jou vanzelfsprekend: je luistert, vraagt door en maakt afspraken duidelijk, ook wanneer meerdere partijen tegelijk opvolging nodig hebben.
  • Moderne IT-tools schrikken je niet af. Ervaring met SAP, Microsoft Dynamics 365 of andere ERP-software is een pluspunt, maar vooral je digitale vlotheid en bereidheid om systemen snel te leren tellen.
  • Nauwkeurigheid, prioriteiten kunnen stellen en rustig blijven wanneer de planning verandert, maken van jou een sterke servicecoördinator en betrouwbare partner voor de service manager.

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