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Open nowPosted 19 days ago

KLIENTU APKALPOŠANAS SPECIĀLISTS/-E - PROJEKTU KOORDINATORS/-E

cvonlinelatvia63 open roles

Pay
€1,600 – €2,200 a month
Where
Rīga, Rīga, Latvija
Work mode
On site
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Your applicationOpen nowKLIENTU APKALPOŠANAS SPECIĀLISTS/-E - PROJEKTU KOORDINATORS/-Ecvonlinelatvia · Rīga, Rīga, Latvija

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on cvonlinelatvia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 19 days ago

The posting

  • Atbalstīsi fiziskos un juridiskos klientus (e-pasts, tālrunis, atbalsta pieprasījumi) par sistēmas lietojamību, nozares specifiku, pakalpojumu traucējumiem, rēķiniem un sadarbības jautājumiem
  • Plānosi un koordinēsi nelielus projektus/ieviešanas darbus (konfigurācijas, testēšana), saskaņosi termiņus un statusu ar iesaistītajām pusēm
  • Strukturēsi un analizēsi datus, sagatavosi atskaites, salīdzināsi periodus, rēķinus, rezultātus, pamanīsi un novērsīsi problēmsituācijas
  • Sekosi norēķinu un grāmatvedības plūsmai (rēķinu cikli, akti, pārbaudes)
  • Uzturēsi un izmantosi CRM un darba plūsmas rīkus (piem., HubSpot, Trello un citas iekšējās platformas)
  • Uzturēsi iekšējo dokumentāciju un zināšanu bāzi (piem., Confluence, reģistru faili, klientu saraksti) - veiksi labojumus, papildinājumus un sekosi, lai informācija ir aktuāla
  • Kārtosi reģistrācijas un saskaņojumus ārējās sistēmās un pie partneriem, sekosi pieteikumu statusiem un termiņiem
  • Sazināsies ar partneriem un piegādātājiem par prasībām jaunos tirgos, informēsi klientus par izmaiņām un jaunumiem
  • Sadarbosies ar izstrādes komandu - formulēsi uzdevumus, testēsi jaunas funkcijas un uzlabojumus, pieteiksi un izsekosi kļūdas
  • Sniegsi ieteikumus procesu uzlabošanai
  • Pieredzi Excel un datu apstrādē - ļoti laba pārvaldība (Pivot Table, VLOOKUP), datu strukturēšanā, salīdzināšanā un analīzē
  • Sistēmisku, loģisku un analītisku domāšanu
  • Klientu apkalpošanas/atbalsta pieredzi - darbs ar B2C/B2B klientiem (e-pasts, tālrunis, atbalsta sistēmas)
  • Problēmu risināšanas prasmes - cēloņu noteikšana un risinājumu piedāvāšana
  • Spēju elastīgi pārslēgties starp plānotajiem darbiem un steidzamiem jautājumiem, kuriem nepieciešams tūlītējs risinājums
  • Iniciatīvu un spēju strādāt patstāvīgi un pieņemt lēmumus, kad atbilde nav uzreiz skaidra
  • Vēlmi mācīties un attīstīties tehniskajā jomā, interesi par telekomunikācijām
  • Komandas sadarbību, uzticamību un godīgumu
  • Teicamas latviešu un ļoti labas angļu valodas zināšanas – abas mutiski un rakstiski (angļu valoda nepieciešama ikdienas sadarbībai ar klientiem un kolēģiem ārvalstīs)
  • Par priekšrocību tiks uzskatīta pieredze darbā ar dažādām sistēmām un datubāzēm (HubSpot, Trello, specifiskas iekšējās platformas), kā arī ar norēķinu vai grāmatvedības procesiem (rēķinu cikli, akti, pārbaudes, datu atbilstība)
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3×

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