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Open nowPosted 1196 days ago

Customer Service Advisor (Dutch)

David Kennedy156 open roles

Where
Málaga, Spain
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Your applicationOpen nowCustomer Service Advisor (Dutch)David Kennedy · Málaga, Spain

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 1196 days ago

David Kennedy median: 2 days open

The posting

David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena.

Position: Customer Service Advisor

Location: Benalmádena, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • Use cheat sheets, guides and protocols provided during the training
  • Ensure customer satisfaction and provide professional customer support
  • Identify when the issue should be re-assigned to another department
  • Collaborate with other agents or teams in case of more complex cases
  • Document each action taken in a CRM system in detail.

REQUIREMENTS:

  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • A resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Good listening skills and ability to empathize with others
  • Ability to solve issues in a timely manner
  • Ability to work independently while being a team player at the same time
  • Ability to cover shift rotation and be on time at the office.

BENEFITS:

  • Excellent remuneration package
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support.
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