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Open nowPosted 10 hours ago

Customer Service Agent (Japanese)

David Kennedy132 open roles

Where
Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia
Work mode
Remote
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Your applicationOpen nowCustomer Service Agent (Japanese)David Kennedy · Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 16 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 10 hours ago

David Kennedy median: 16 days open

The posting

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in Malaysia.

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Malaysia

Model: Remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

  • Deliver excellent customer service and manage customer needs through phone, email and messaging channels
  • Support customers with enquiries related to hotels, flights, activities and other travel products
  • Professionally handle a high volume of customer and partner enquiries
  • Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
  • Identify opportunities to improve customer service through self-service initiatives and process improvements
  • Provide feedback and contribute to initiatives that improve operational efficiency
  • Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
  • Perform office-based administrative duties whenever required
  • Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

  • Native Japanese and good command of English
  • At least 1 year of experience in a customer-facing or partner-facing role
  • Strong customer service skills, including attentiveness, empathy, patience and consistency
  • Excellent verbal and written communication skills
  • Professional telephone etiquette
  • Excellent attention to detail
  • Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
  • High degree of integrity and ability to handle confidential information
  • Ability to work effectively in a fast-paced environment

BENEFITS:

  • Work-from-home arrangement in Malaysia
  • Competitive compensation package
  • Performance bonus opportunities
  • Employee benefits
  • Career and professional development opportunities
  • Access to thousands of free learning courses
  • Initial training and ongoing coaching
  • Inclusive and supportive working environment
  • Opportunity to work within a global team
  • Relocation support
  • And many more!
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