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Open nowPosted 9 hours agoWe saw it 108 min after it went up

Trainer (Japanese)

David Kennedy132 open roles

Where
Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia
Work mode
Remote
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Your applicationOpen nowTrainer (Japanese)David Kennedy · Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 16 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 9 hours ago

David Kennedy median: 16 days open

The posting

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Trainer to support its Japanese-speaking Customer Service team in Malaysia.

As a Trainer, you will be responsible for delivering training and supporting the development of Japanese-speaking Customer Service Representatives. You will help new and existing team members develop the knowledge, skills and confidence required to provide excellent customer support across travel-related products and services, including hotels, flights and activities.

Position: Trainer (Japanese)

Location: Malaysia

Model: Remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

  • Deliver onboarding and training programmes for new Japanese-speaking Customer Service Representatives
  • Train employees on the products and services supported by the team, including hotels, flights, activities and other travel-related services
  • Explain customer service workflows, systems, tools and procedures
  • Develop, update and maintain training materials, presentations and learning resources
  • Evaluate trainees' knowledge, performance and readiness to transition into live operations
  • Conduct knowledge assessments, practical exercises and training evaluations
  • Provide individual coaching and constructive feedback to support employee development
  • Collaborate with Team Leaders and Quality Analysts to address recurring performance and knowledge gaps
  • Monitor training effectiveness and recommend improvements to training programmes
  • Support ongoing refresher training and continuous learning initiatives

REQUIREMENTS:

  • Native Japanese and good command of English
  • Previous experience as a Trainer, Training Specialist or in a similar learning and development role
  • Experience delivering training within a customer service or contact centre environment
  • Strong understanding of customer service principles and operational processes
  • Excellent presentation and communication skills
  • Ability to explain complex information clearly and adapt training methods to different learning styles
  • Ability to assess learning progress and provide constructive feedback
  • Comfortable working with digital platforms, training tools and presentation software
  • Willingness to work shifts according to business requirements, including weekends and public holidays where applicable

BENEFITS:

  • Work-from-home arrangement in Malaysia
  • Competitive compensation package
  • Performance bonus opportunities
  • Employee benefits
  • Career and professional development opportunities
  • Access to thousands of free learning courses
  • Initial training and ongoing coaching
  • Inclusive and supportive working environment
  • Opportunity to work within a global team
  • Relocation support
  • And many more!
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