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Open nowPosted 1020 days ago

Customer Support Representative (Polish)

David Kennedy156 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Support Representative (Polish)David Kennedy · Lisbon, Portugal

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 1020 days ago

David Kennedy median: 2 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Polish-speaking Customer Support Representative to join their teams in Lisbon. The employee would support customers of an airline company.

Position: Customer Support Advisor

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers through phone, chat and email
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

  • Native/fluent in Polish both verbal and written. Good command in English (minimum B2 level)
  • Passionate about customers and customer service
  • Problem-solving skills
  • Upbeat and positive attitude
  • Ability to identify, apply and explain your product and/or service expertise with clarity
  • Ability to work in shift rotation (Monday to Sunday).

OFFER:

  • Guidance and tools to reach your full potential
  • Private health insurance after contract signature (additional to standard insurance)
  • A dynamic and creative team with positive and friendly atmosphere
  • And much more!
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