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Open nowPosted 37 days ago

Customer Service Advisor (German)

davidkennedyrecruitment149 open roles

Where
Sofia, Bulgaria; Plovdiv, Bulgaria; Varna, Bulgaria; Burgas, Bulgaria; Ruse, Bulgaria; Pleven, Bulgaria; Stara Zagora, Bulgaria; Shumen, Bulgaria
Work mode
Remote
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Your applicationOpen nowCustomer Service Advisor (German)davidkennedyrecruitment · Sofia, Bulgaria; Plovdiv, Bulgaria; Varna, Bulgaria; Burgas, Bulgaria; Ruse, Bulgaria; Pleven, Bulgaria; Stara Zagora, Bulgaria; Shumen, Bulgaria

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. davidkennedyrecruitment postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 37 days ago

davidkennedyrecruitment median: 1 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Advisor to join their team in Bulgaria.

Position: Customer Service Advisor

Location: remote, Bulgaria (after initial one week training in Varna office)

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

  • Provide professional customer service to German-speaking customers via voice and email
  • Handle customer enquiries and resolve technical and billing-related issues
  • Record all customer interactions accurately in the relevant systems
  • Manage product complaints and collect all necessary information for resolution
  • Ensure customer issues are handled efficiently and within the required processes
  • Escalate product safety or regulatory concerns through the defined channels
  • Follow established quality standards, consumer safety requirements and GDPR procedures
  • Maintain up-to-date knowledge of products and services
  • Act as a professional brand ambassador during customer interactions
  • Identify and include appropriate sales and cross-sell opportunities during customer interactions
  • Share recurring customer issues and insights to support continuous improvement.

REQUIREMENTS:

  • German language proficiency at C1 level and English language proficiency at B1 level
  • Previous customer service experience is preferred but not required
  • Customer service, technical support or call centre experience is an advantage
  • Strong communication and problem-solving skills
  • Ability to handle complaints professionally
  • Good troubleshooting skills and technical understanding
  • Comfortable working with customer service systems and processes
  • Strong attention to detail when documenting customer interactions
  • Ability to work independently and follow established procedures
  • EU citizenship or appropriate eligibility to work in Bulgaria.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career full potential
  • Performance bonus
  • Sales bonus with no monthly limit
  • Signing bonus
  • Monthly meal allowance depending on days worked
  • Health insurance through Generali
  • Multisport and/or Coolfit cards
  • Access to a learning platform
  • Remote working model after onboarding requirements
  • Relocation support for eligible EU candidates
  • Monthly accommodation allowance for 3 months
  • Flight, bus or train transportation support for relocation
  • And many others!!!
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