The posting
This role provides an opportunity to develop a technical leadership role, leading an Organised Fraud -focused virtual team of counter-fraud lawyers. You will be acting as the lead handler for specific Linked and Organised Operations; your responsibilities will involve coordinating robust and technical strategies across each Operation whilst working with our Clients and handling team to ensure your strategies are delivered.
Working closely with the Head of Linked and Organised, the Counter-Fraud Strategy Director & Technical Manager, you will handle a caseload of Operations and complex counter-fraud cases. You will have direct technical responsibility for a team of counter-fraud handlers and assistants. You will be responsible for the technical quality of the work produced by your team, providing mentoring and training and undertaking any supervision and peer reviews required.
Aside from technical excellence and attracting work, a key part of the role is the leadership, motivation, engagement and technical development of those team members. The role also includes the need to interface with sophisticated senior claims handlers at long-standing insurance clients and responsibility for enhancing and developing Keoghs profile as well as your own as you work towards attracting more work in your own right. Having established strong relationships with existing counter-fraud clients, you will continue to attract work in order to grow and develop your team.
You will also need to work with key industry stakeholders such as regulators, fraud prevention groups and Counsel to coordinate fraud detection, prevention and disruption on your operations.
Key Responsibilities
Key Accountabilities:
Strategic excellence:
- Ensure that all linked & organised and KYO strategies in your control are technically and commercially sound, effectively deployed and provide innovative and market-leading outcomes for our clients.
- Devising and implementing case strategies, ensuring compliance with any KYO or generic strategies, being responsible to strategic and technical leads for the deployment of those strategies.
- Thorough consideration of evidence throughout the life of the case, considering the impact on case strategy.
- Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral.
Technical Excellence:
- Supervision and peer review of all handlers in your team.
- Make full use of the firm’s Case Management System in progressing files from receipt to closure.
- Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours targets.
- Improve kick out rates
- To ensure compliance with the SRA Code of Conduct 2011
Client excellence:
- Building and developing partnerships with clients to deliver their strategic goals
- Ensuring maximum customer satisfaction on all cases dealt with in your team
- Ensuring compliance with all internal and client SLA’s
- Ensuring accurate and timely completion of all client and internal MI
- Achieve both client and internal KPIs
- Improve kick out rates
- Working with the Quality Lead and Client PCC to Investigate, establish root cause and implementing solutions for client complaints
Leadership:
- Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives
- Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader
- Regular communication with the team, including but not limited to setting objectives and personal development plans, checking in monthly to confirm they are on track both in terms of performance and technical progress, ongoing conversations and performance reviews
- As you grow and develop your team, contributing to the recruitment and probation process
Financial and cultural excellence:
- Achieve objectives and financial targets
- Adhere to Davies Values
Skills, Knowledge and Expertise
- Qualified solicitor / CILEX with necessary practice rights
- High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work
- Ability to analyse trends and devise and implement strategies designed to deliver market-leading results
- Experience of supervising others, with a strong track record of progressing supervisees.
- Positive, confident and enthusiastic
- Excellent listening, verbal and written communication skills
- Excellent inter-personal and client care skills and experience of building relationships with clients
- Excellent IT skills
- Ability to prioritise work, keep to deadlines and work under pressure
- Ability to win the trust and confidence of others
- Ability to make decisions
- Ability to maintain concentration and pay attention to detail
- Driven to achieve with a track record of achieving all objectives
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
