The posting
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Davies North America is seeking a detail-oriented and customer-focused Claims Examiner to join our team. In this role, you will be responsible for managing and processing GAP insurance claims with precision and professionalism. You will work closely with customers, agents, underwriters, and other stakeholders to ensure timely and accurate claim resolution.
Key Responsibilities
- Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks.
- Establish and maintain effective communication with customers and all parties involved in the claims process.
- Gather and prepare all necessary documentation to support claim resolution.
- Analyze loan transaction histories to verify payments, fees, and insurance details.
- Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review.
- Document all correspondence and claim-related information in AS400.
- Monitor and follow up on pending claims using the GAP pending claims (AWP) list.
- Apply strong decision-making and organizational skills to manage multiple claims efficiently.
- Deliver exceptional customer service and clearly explain complex insurance policy terms.
- Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values.
- Meet departmental quality standards and achieve service level and production goals.
Skills, knowledge & expertise
Requirements
- 3 + Years auto adjusting
- Proficiency in required software tools and auto valuation programs.
- Excellent verbal, written, and telephone communication skills.
- Strong analytical and organizational abilities.
- Proven customer service experience, especially in explaining technical or policy-related information.
Preferred
- Experience with GAP and Collateral Protection insurance
- Multiple state adjusting licenses
Knowledge, Skills, and Abilities
- Proactive, independent, dependable, and takes initiative with consistent follow through
- Superb written and verbal communication skills conducted in a timely manner with diverse audiences
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail with ability to utilize decision making and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
- Understands policies and strong reading, writing skills
- Excellent organizational, problem solving and decision-making skills
- Strong negotiation skills
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency: The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
- Maintain regular and dependable attendance.
- Be available and able to perform job responsibilities during established work hours.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AI Policy At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
