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Open nowPosted 6 days ago

Analista de Formación y Calidad B2B - HotelDO

Despegar80 open roles

Where
Cancún
Work mode
Hybrid
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Your applicationOpen nowAnalista de Formación y Calidad B2B - HotelDODespegar · Cancún

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Despegar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Despegar postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 6 days ago

Despegar median: 7 days open

The posting

Estamos buscando un(a) Analista que quiera sumarse al equipo de Service Center B2B para apoyar en la capacitación del equipo y en el monitoreo de calidad.

Tu misión será: ejecutar entrenamientos, asegurar que el equipo tenga los materiales actualizados, realizar monitoreos y generar insights que ayuden a mejorar la operación.

Si te gusta enseñar, analizar datos y trabajar cerca de la operación, esta oportunidad es para ti.

¿Qué vas a hacer?

Capacitación

  • Impartir capacitaciones programadas y refuerzos operativos
  • Crear y actualizar materiales de capacitación, guías y evaluaciones
  • Enviar comunicados y actualizaciones al equipo
  • Aplicar encuestas de satisfacción y certificaciones

Calidad y análisis

  • Realizar monitoreos de calidad según programación
  • Elaborar reportes de resultados
  • Analizar casos y detectar patrones o necesidades de entrenamiento

Soporte operativo

  • Resolver consultas técnicas sobre productos (Air y Non Air) y sistemas
  • Apoyar con accesos a plataformas y herramientas
  • Acompañar a la operación y reforzar buenas prácticas

Lo que necesitas

Experiencia

  • Experiencia en capacitación, calidad o soporte operativo
  • Conocimiento de flujos de PostVenta (Air y Non Air)
  • Manejo de GDS y NDCs (nivel Avanzado) SABRE / AMADEUS
  • Habilidad para elaborar reportes y analizar información

Competencias

  • Comunicación clara y efectiva
  • Empatía y paciencia para enseñar
  • Organización y seguimiento a tareas
  • Capacidad analítica para identificar oportunidades
  • Trabajo en equipo y adaptabilidad

Plus

  • Inglés (deseable)

¿Por qué aplicar?

Aprendes sobre desarrollo de talento y gestión de calidad Impactas directamente en el equipo y en la operación Trabajas en un ambiente dinámico y colaborativo Oportunidad de crecimiento dentro del área

Viajar te transforma, trabajar en Despegar también. 🌎✈️

¿Listo para el desafío? Si te mueve el impacto, la innovación y crecer en un entorno dinámico, queremos conocerte.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Despegar's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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